Pharmacy refill requests assigned to a provider can be reviewed and handled by an alternate responding provider within the EHR. This facilitates processing refill requests by a different provider when necessary. The responding provider can be designated in either of the following ways:

Home Page: Add Responding Provider

Within the Rx Refill Reqs tab or the Rx Refill Requests home page widget, users will select multiple pharmacy refill requests and click 'Add Responding Provider.' The 'Responding Provider' window appears, allowing users to choose a provider from the dropdown and click the checkmark to save the selection. 

Chart Item: Add Responding Provider

The refill request provider is set by default on the pharmacy refill request chart item. Users can select an appropriate Responding Provider from the dropdown and click 'Update' to save the change.

For non-EPCS medication refill requests, all clinical EHR providers are available in the 'Responding Provider' dropdown. For EPCS medication refill requests, only clinical EHR providers with an EPCS identity are listed in the dropdown.