Pharmacy refill requests assigned to a provider can be reviewed and acted upon by an alternate responding provider within the EHR. This allows refill requests to be processed by a different provider when needed. The responding provider can be set in either of the following ways:

Home Page: Add Responding Provider

Within the Rx Refill Reqs tab or the Rx Refill Requests home page widget, users can select multiple pharmacy refill requests and click Add Responding Provider. The Responding Provider window then appears, allowing users to choose a provider from the dropdown and click the checkmark icon to save the selection. 

Chart Item: Add Responding Provider

The refill request provider is defaulted on the pharmacy refill request chart item. Users can select an appropriate Responding Provider from the dropdown and click Update to save the change.

For non-EPCS medication refill requests, all clinical EHR providers are available in the Responding Provider dropdown. For EPCS medication refill requests, only clinical EHR providers with an EPCS identity are listed in the dropdown.