The Forward eSend to New Pharmacy feature allows users to quickly redirect an electronic prescription when a pharmacy change is requested within 72 hours of the original eSend.

When a provider has already sent a prescription and a new pharmacy is needed, users can select Forward eSend to New Pharmacy from the eSend options. The system automatically sends a cancel eRx request to the original pharmacy and moves the original medication to History.

The Process Prescriptions page then opens with all medication details pre-filled, allowing users to select a new pharmacy, review the prescription information, and confirm the eSend—saving time and ensuring accuracy.