We’ve introduced Decision Tree to help guide staff through patient phone calls using structured questions and response-based outcomes. This feature allows users to document triage details while presenting specific guidance based on the answers provided, helping staff quickly identify appropriate next steps during the call.

By using configurable questions and flags, Phone Triage Notes supports more consistent handling of common call scenarios, such as nurse triage or symptom-related patient concerns. This enhancement helps improve communication, supports faster decision-making, and gives staff a clearer workflow for documenting and responding to patient calls.

Feature Brief