We’ve enhanced statement configuration to allow practices to display a dedicated billing phone number directly on patient statements. Previously, billing contact numbers were limited to those associated with existing entities, such as a company or department, making it difficult to present a specific billing line when needed.

With this update, practices can now include a customized billing phone number on statements, ensuring patients are directed to the appropriate billing contact. This added flexibility helps streamline communication, reduce confusion, and improve the overall patient experience when addressing billing questions. To set up and access this feature, users must have access to Admin → Statement Control / Billing Settings in RCM Admin or PM Setup.