Sometimes, practices need to review patient responses to appointment reminders. For example, if a patient selects a cancellation option, the practice may want to follow up to reschedule the appointment. In other cases, patients may reply with free-text messages that do not match the predefined responses configured in General Codes > Appointment Confirmation Admin, such as “I want to reschedule.” Practices want an easy way to view these responses on the Inbound SMS screen.

To enable this feature, go to RCM Admin > General Codes, select 'Appt Confirmation' from the dropdown, then click the gear icon and enable 'Appointment Confirmation as Inbound SMS.'

Practices can configure whether to:

Display Inbound SMS for Text Responses that match specific Code 3 values, and/or

Display Inbound SMS for All Non-Matching Code 3 Values