When text messages are sent out from the system a patient may reach out to the practice with questions regarding the text. Practices want to make sure that they have someone available to answer questions so the system now has the ability to schedule when texts can be sent out.

Within Global Settings a 'SMS Schedule' option has been added. When a text is sent the system will check the time to see if it is outside the SMS Schedule time. If it is, the text will be held until the schedule start time. 

However, TriMed also recognizes that some texts that cannot wait and need to be sent right away. In order to handle this scenario a checkbox will appear on the screens below if the time is outside the schedule SMS time that says 'It is outside the scheduled SMS window. Check the box to send the text now.'

• Process Prescription page
• Anywhere a manual text can be sent
• New Portal Message screen
• New Portal Notification chart item
• New Portal Notification on a lab result