SMS Alerts
If Mat Text is set to 'No' on a patient and a user sends a text message from anywhere in the EHR, the system will alert May Text is set to No. Patient restricted from receiving messages from practice. Users can still text the patient; they can enter the message and click the 'Send' button.
When the patient's phone number is blocked, clicking 'Send' will display an alert stating, "SMS Not Sent: Text Message Stopped by Patient." The user will then be unable to send a message to the patient.
Note: The patient’s phone number will be blocked if they reply with the following keywords: STOP, CANCEL, END, QUIT, STOPALL, or UNSUBSCRIBE. To resume messages, the patient can reply with START, YES, or UNSTOP. These keywords are not case-sensitive, so variations like "stop" and "StOp" are accepted.