One thing our clients love about TriMed Complete EHR is the ability to streamline patient communications from actions taken inside the EHR. Auto-portal notifications allow practices to send valuable information to their patients without extra clicks. These notifications can be set up to trigger off of actions taken on items such as Notes, Prescriptions, Documents, and Results to name a few, and have the ability to send a text/ email to the patient to inform them that they have a new Portal Item.

Depending on everything that takes place during a patient visit a patient may receive multiple texts/ emails back to back within a short time frame. A new Global Setting has been created in order to cut down on some of these texts/emails.

Go to EHR Admin > Global Settings > Suppress auto-portal notif text/emails.

When this feature is turned on, after an initial text/email is sent, portal notification text/emails will be suppressed for the amount of time indicated. For example, if a practice sets this field to 60 mins then after a portal notification triggers a text/email, it will suppress any portal notification text/email to that patient for the next 60 mins.

Note: Manual text/emails along with text/emails that are not triggered off of Portal Notifications are not affected by this setting and will continue to be sent to the patient regardless.