When using Advanced Portal Messages, practices now have the ability to allow patients to reply to a thread after it has been marked "Completed" by the practice. How is this useful? An EHR user may want to complete a portal thread to remove it from their Portal Message widget, but may also want to allow the patient to reply to their latest message. This new feature will allow for this workflow.

Go to Portal Admin > Messages. Once the number of days entered has passed, the thread will appear as "Completed" in the Portal. 

On the front end, if the EHR user wants to override this setting and complete the thread without allowing the patient to reply, they can uncheck the "Allow patient to reply up to ## days from the completed date" checkbox. When this is unchecked, the patient will not be able to reply to the thread and will need to start a new Portal Message to send a message to the practice.