A new setting 'Disable patient ability to choose ‘None (Receive paper statements)' has been added to the Patient Portal Admin billing page under the Billing Site header. 

When the setting is enabled, the Statement dropdown will exclude the ‘None (Receive paper statements)’ option and display only 3 options ‘Email & Text,’ ‘Email,’ and ‘Text’. The label will read: ‘This account is enrolled in paperless billing. Please contact the practice if you do not wish to receive paperless statements’.

Note:

If the ‘Disable patient ability to choose ‘None (Receive Paper Statements)’ setting is enabled but the patient setting was already set to ‘None (Receive paper statements),’ the dropdown will continue to show this option with the label: ‘To enroll in paperless billing, select how you would like to receive your notifications’.

Once the patient updates their selection, the ‘None’ option will no longer be available in the dropdown. At that point, the label will update to: ‘This account is enrolled in paperless billing. Please contact the practice if you do not wish to receive paperless statements’.