Oftentimes providers and staff need to quickly see that certain chart items are awaiting a response within the normal response time limits. These delayed items need to be brought to the attention of the staff. For example, if a ‘Same Day Telephone Contact’ has not been responded to within 24 hours, the staff needs to be alerted to take action. The Delayed Response Indicators feature allows staff to quickly see which items are delayed compared to the practice policy. Given that each practice has their own policy, the feature allows rules to be created in a custom fashion. 

Not only can items be flagged based on the practice policy, but individual widgets can be set to indicate if any items contained within the widget are outside of the permissible days for the widget. This provides another visual indicator while also affording an administrator the opportunity to only open a widget if the items within the widget are outside of the permissible response times. 

See Feature Brief