A new feature has been added which gives the ability to request a pharmacy to cancel dispensing a prescription. To turn this feature on, go to Admin > Global Settings > Enable Cancel Rx and check the checkbox to enable. 

Now after a prescription has been signed and e-sent, the user will see a ‘Cancel Rx’ option.

“Prescription Cancelled” will appear on the Rx Preview tab once an Rx has been Canceled. The system will also show the Cancel Status and Response from Pharmacy.

Note: Not all pharmacies have this service available. Also, bear in mind that different pharmacies have different rules concerning the time window for cancellation requests.