Your subscription payments capturing capability on Glofox has been enhanced further with a significant upgrade. 

Now with Glofox Payments, any subscription payment that fails for a payment cycle will automatically run again in the following payment cycle even if the initial payment failed to become successful. This will ultimately capture more revenue for your business.  

Example - If member Tom has a monthly $30 subscription payment that fails in December, Glofox will now continue to seek monthly payment ($30) in January (and all following months) regardless of the outcome of the December payment.

Up until now, when a member had a failed subscription payment attempt, Glofox automatically retries the payment a further 3 times (manual retries are also possible). Glofox then ceases all automatic payment attempts including those for future payment cycles.

For more information on this feature please visit our knowledge base article here. Feedback welcome below. 

The ‘Account Balance’ behaves like a virtual wallet that can be topped up by staff on behalf of a client. Until recently, a client could only use the account balance amount if it covered the full subscription payment - the latest update ensures your clients can use any amount in their account towards unlimited or restricted subscription payments. This makes it much easier for your studio/gym to offer:

• credits for friend referrals
• rewards for challenges
• rewards for loyalty

To avail of the partial account balance updates, please ensure the 'Yes, use Account Balance first' setting is activated on the Payments Setting tab on your dashboard.  

We’ve also released a new Account Balance report which can be found in the ‘Report List’ on the Dashboard. This report provides a summary of your total positive and negative amounts, and also breaks it down by client. This report can be very beneficial for projections, and following up with clients that are most overdrawn on their accounts.

The Account Balance is for Glofox Payments customers only and is not available on all Glofox packages. For more information or to upgrade, reach out to us at customersuccess@glofox.com.  For more information on Account Balance, check out the Knowledge Base articles.

The 'Unsigned E-Agreements' report is now available under the 'Activity' section on the 'Report list'. The signing status is displayed for both the Waiver and the Membership T&Cs. With this report, you can quickly identify what clients are yet to sign. It also provides the clients' details, making it easy to follow up and encourage document completion. 

*Please note that the Membership T&Cs status is only available for sign ups since the 24th September 2021. Anything prior will show as 'N/A' - we're still working to retrieve statuses prior to this date, these should automatically appear on the report when available.

E-agreements is an add-on that can be purchased alongside any package. For more information check out the Knowledge Base articles.

We recently deactivated the 'Failed Subscription' email, which was being triggered to an admin's email inbox every time a member had a failed subscription payment.

We understand how quickly these emails can clog up your inbox, so after some investigation, we've decided it's time to deactivate this email. 

We advise using the Money Owed and Failed Payments Reports to keep track of failed subscription payments and outstanding balances. 

Based on customer feedback we have made some tweaks to how our 'New Memberships' Report considers 'Continuing Memberships' and 'Returning Memberships'. 

Below table shows the old logic and the new.

The ‘Continuing Memberships’ bucket will now primarily display memberships that are consecutive memberships or are active as the result of staff cancelling and adding in a new membership for a member. 

We have not changed the logic for any other metrics on this report. The Total New Memberships figure is still calculated by combining the sum of First Time, Continuing and Returning memberships. We also continue to display the ‘days since previous membership’ data for every membership returned.

For further details on this report please visit our Knowledge base here. Please let us know if you have any feedback below. 

You spoke, we listened - we've just updated your permissions! It’s now possible to access both the 'Money Owed' and the 'Failed Payments' reports on the Glofox dashboard. Access to these reports should help with daily tasks such as debt recovery, and assist with identifying the right members to contact. 

Please note: all other financial reports are restricted to Admins and Super Admins. 

The below shows receptionist level access to the 'Money Owed' & 'Failed Payments' reports: 

For more information on Receptionist permissions, please refer to our Knowledge Base article. 

The 'Money Owed' report is not available on all Glofox packages. To upgrade please contact support@glofox.com. 

Members regularly request to change their billing date at the start of a membership or during for different reasons (e.g. to align with a pay day). Up until now you had no option but to cancel the membership and set up a new one for the member, if you choose to do so at all. 

You can now edit payment dates for an unlimited recurring membership.

This new seamless process will save you time and can also help with providing an excellent customer experience for your members. Below are the steps you need to follow

1. Go to your client's profile from the 'Clients' tab or via 'Global Search' 
2. Click on the 'Membership' tab
3. Click the ‘Edit’ button beside the ‘Next Payment Due’ date
4. Follow on screen steps and confirm the new payment date.

To learn more about this report please visit our Knowledge Database here. Please send us your thoughts on this feature via the feedback option below.

Depending on your region’s tax requirements, you might need to include a client’s personal Tax ID when registering a financial transaction, in order to be compliant with your local legislation.

If your region requires this, you can now enable this option in your Settings. 

You can capture this when registering new members, as well as add and edit the Tax ID for existing members in their profile. A member’s Tax ID will then be included in any future receipts, and in your Transactions report.

To learn more, please visit our Knowledge Base article.

Our 'New Memberships' Report allows you to see membership details for first time members and for members returning after a previous membership.

This report can help you identify and contact new members, in addition to those returning after an absence.  It can help you to provide a positive onboarding experience and great customer service.

Contact details, the membership name & plan and the commencement date are returned for every member. We also provide ‘days’ since previous membership and current membership status which can be used to analyse the effectiveness of your membership offering. 

You can extend the default 7 day time period or select time frames of your own choosing if you want to reach out to customers from a time period in the past. 

To learn more about this report please visit our Knowledge Database here. Please send us your thoughts on this report via the feedback option below.

We have released enhancements to the Payouts Report that you can access via our Revenue Report. 

1. All Payouts details are now fully viewable as ‘In transit’ payments are now downloadable. 
2. We have added a ‘Failed’ payment state for Payouts that fail due to error. A 'Failed' Payout will never change status to 'Paid'. It will remain in 'Failed' and a new Payout will need to be created.

The payouts report now has 4 status possibilities.

• Paid
• Failed
• Scheduled
• In-Transit

'Scheduled' includes an expected date for the transfer of funds. This status can change to 'In-transit' if the expected scheduled date has not been met.

Please visit our Knowledge Base article here to find out more about this report. All feedback welcome below.