The ‘Account Balance’ behaves like a virtual wallet that can be topped up by staff on behalf of a client. Until recently, a client could only use the account balance amount if it covered the full subscription payment - the latest update ensures your clients can use any amount in their account towards unlimited or restricted subscription payments. This makes it much easier for your studio/gym to offer:

• credits for friend referrals
• rewards for challenges
• rewards for loyalty

To avail of the partial account balance updates, please ensure the 'Yes, use Account Balance first' setting is activated on the Payments Setting tab on your dashboard.  

We’ve also released a new Account Balance report which can be found in the ‘Report List’ on the Dashboard. This report provides a summary of your total positive and negative amounts, and also breaks it down by client. This report can be very beneficial for projections, and following up with clients that are most overdrawn on their accounts.

The Account Balance is for Glofox Payments customers only and is not available on all Glofox packages. For more information or to upgrade, reach out to us at customersuccess@glofox.com.  For more information on Account Balance, check out the Knowledge Base articles.