Give staff the ability to upgrade or downgrade a member's membership without having to cancel and re-enroll.

What’s New?

You can now upgrade or downgrade memberships using a new option on each member's profile. 

Why You'll Love This

• Save time and reduce admin work: One simple upgrade and downgrade flow with no need to cancel and re-enroll
• Unlock upgrade revenue: Capture additional revenue automatically with prorated upgrade charges
• Improve membership reporting accuracy: Stop skewing reporting with cancellations that are actually upgrades or downgrades

1. Open the member’s profile in Glofox
2. Go to the Membership section
3. Open the Actions menu
4. Click Change membership
5. Select whether to make the change today or on the next payment date
6. Select the new plan
7. Review the price, discount level, and payment method. Note that any additional charge to upgrade will be calculated on a prorated basis.
8. Click Pay to complete the transaction

September swept in some great new updates for ABC Glofox:

Sales & Engagement Tools

• Instant Workflow Triggers
• New Audiences Filter – Tags
• Upgraded Audiences Filter – Memberships -> Plans
• New Audiences Filter – Plan Start & End Dates

Operator Experience

• Email Class Registrants from the Pro App
• Hide Trainer Last Names

Reporting & Analytics 

• Report Upgrades – Active Credit Packs Report

Head to our blog to learn more

Tag members in ABC Glofox to capture additional context, enable more targeted communication, and personalize experiences throughout the member journey.

What's New?

You can now tag member and lead profiles with custom attributes.

Why This Matters:

• Unified member context and tracking: Identify key member attributes like skill level, goals, and more. Ensure faster handoffs and provide every staff member with the context they need.
• Flexible segmentation for personalized engagement: Create hyper-relevant communications by using Tags to build custom audiences that match your business’s unique needs.   

How To Get Started:

Manage Tags from the Tags page

1. Head to the new Tags page
2. Click ‘+ Create Tag’
3. Name the Tag and click save
4. Delete unwanted tags by clicking the ellipses icon

Add Tags from a member or lead profile

1. Open any member or lead profile
2. Click ‘+ Create Tag’
3. Select existing tags or create a new tag
4. Click save

Build a custom audience using Tags

1. Visit the Audiences page
2. Click '+ Create Audience'
3. Select a tag or multiple tags, as well as any other filters
4. Name the audience
5. Click save

Updating appointments just got a whole lot easier in Glofox.

What's New?

It’s now possible to edit appointment details without deleting and recreating the appointment, as was required previously.

Why This Matters:

• Improved User Experience: Save your trainers and admin staff time by enabling easy updates
• Reduce Errors and Encourage Accurate Record Keeping: Adjusting an existing booking reduces the chance of making a mistake and encourages keeping the calendar up-to-date 

How To Get Started:

1. Head to the Calendar
2. Select an appointment
3. Click the new Edit Appointment button
4. Modify the details as desired
5. Click save

Tracking member activity fuels retention and revenue—and with mobile access, your team can personalize service and act in the moment right on the floor. 

What's New?

Why This Matters:

• Enable front-desk functionality everywhere: Equip mobile-first and on-floor staff with the latest member activity information without requiring them to head to the desk or office.
• Create more personalized interactions: With access to a member’s history on the spot, staff can tailor conversations, offer relevant recommendations, and improve the overall experience.

How To Get Started:

1. Open any member’s profile in the Pro App 
2. Scroll to the new Activity tab beneath the Interactions tab
3. Tap the Activity tab to view a record of the member's visits, bookings, and attendance

Every class or appointment you offer provides an opportunity to build community and deepen member engagement. You and your instructors can extend this opportunity beyond the session itself by using ABC Glofox to engage class participants with alerts, friendly reminders and other relevant content.

What's New?

In addition to push notifications, you can now send emails directly to clients registered for any class or appointment.

Why This Matters:

Email can be a less noisy option than push notifications, and allows you to share expanded content, images, and links.

1. Pre-event updates: Share schedule updates, instructor swaps, or location changes.
2. Post-event feedback: Gather reviews and testimonials right after class.
3. Instructor branding: Let your team promote their social links or upcoming sessions.

How To Get Started:

1. Go to Home > Calendar and select any class or appointment with at least one registrant.
2. Click “Send group message”.
3. Craft your email, hit Send, and you’re done!

Finding your fitness studio or gym just got easier for both leads and members using your mobile app.

What's New?

The "Search by Area" option has been replaced by "Search by City" in the ABC Glofox app as well as all customer branded apps. 

If you have a branded app, searching by city will display any locations you have in the selected city. The ABC Glofox app will display a list of all gyms or studios in that city that use ABC Glofox.

Why This Matters:

"Search by City" makes it much easier for leads and members to discover studios or gyms in their city, whether they are at home or traveling. 

How To Get Started:

"Search by City" is automatically available in all customer branded apps as well as the ABC Glofox app. No further action is required. 

Discounts aren't only a method to boost short-term sales, but serve as a powerful strategic tool to attract new members, retain loyal clients, or promote new services. 

In today's competitive fitness industry, a well structured discounting model can be the key to unlocking growth opportunities.

What's New?

You can now choose whether a discount is based on a fixed amount ($20 off) in addition to percentages (20% off).

Why This Matters:

The addition of fixed-amount discounts helps you: 

• Take greater control over your promotional strategies
• Drive higher conversion rates on larger purchases (percentages typically perform better on smaller purchases)
• Alternate between discount types to avoid buyer delay based on previous offers

How To Get Started:

1. Go to Manage > Discounts
2. Select an existing discount or click "Add a new discount"
3. Select Fixed Amount as the discount type, enter an amount, and complete the rest of the pop-up
4. Apply the discount during checkout or share the promo code via the channels of your choice!