3 weeks ago

View Member Activity in the Glofox Pro App

Tracking member activity fuels retention and revenue—and with mobile access, your team can personalize service and act in the moment right on the floor.

What's New?

You can now view Member Activity on the go in the Glofox Pro App, which could previously only be accessed via the Glofox dashboard on desktop.

Why This Matters:

Enable front-desk functionality everywhere: Equip mobile-first and on-floor staff with the latest member activity information without requiring them to head to the desk or office.
Create more personalized interactions: With access to a member’s history on the spot, staff can tailor conversations, offer relevant recommendations, and improve the overall experience.

How To Get Started:

Open any member’s profile in the Pro App
Scroll to the new Activity tab beneath the Interactions tab
Tap the Activity tab to view a record of the member's visits, bookings, and attendance

a month ago

Send emails to class or appointment registrants

Every class or appointment you offer provides an opportunity to build community and deepen member engagement. You and your instructors can extend this opportunity beyond the session itself by using ABC Glofox to engage class participants with alerts, friendly reminders and other relevant content.

What's New?

In addition to push notifications, you can now send emails directly to clients registered for any class or appointment.

Why This Matters:

Email can be a less noisy option than push notifications, and allows you to share expanded content, images, and links.

Pre-event updates: Share schedule updates, instructor swaps, or location changes.
Post-event feedback: Gather reviews and testimonials right after class.
Instructor branding: Let your team promote their social links or upcoming sessions.

How To Get Started:

Go to Home > Calendar and select any class or appointment with at least one registrant.
Click “Send group message”.
Craft your email, hit Send, and you’re done!

2 months ago

Automatically cancel bookings made by paused members

Free up unused spaces and save your team time with our latest update.

What's New?

Starting now, class bookings will be automatically canceled when a member’s membership is paused. This includes recurring sessions and any bookings during the pause period—no more no-shows taking up space or the need to cancel manually.

Why This Matters:

This update ensures class spots are reserved for active members while reducing admin work for your team.

Increased Attendance: Prevent lost revenue from paused members taking up class spots.
Improved Performance: Reduce the number of booking validations required.
Happier Staff: Save time and reduce manual effort managing day-to-day studio operations.

Let us know what you think!

2 months ago

Search by City

Finding your fitness studio or gym just got easier for both leads and members using your mobile app.

What's New?

The "Search by Area" option has been replaced by "Search by City" in the ABC Glofox app as well as all customer branded apps.

If you have a branded app, searching by city will display any locations you have in the selected city. The ABC Glofox app will display a list of all gyms or studios in that city that use ABC Glofox.

Why This Matters:

"Search by City" makes it much easier for leads and members to discover studios or gyms in their city, whether they are at home or traveling.

How To Get Started:

"Search by City" is automatically available in all customer branded apps as well as the ABC Glofox app. No further action is required.

2 months ago

Create fixed-amount discounts

Discounts aren't only a method to boost short-term sales, but serve as a powerful strategic tool to attract new members, retain loyal clients, or promote new services.

In today's competitive fitness industry, a well structured discounting model can be the key to unlocking growth opportunities.

What's New?

You can now choose whether a discount is based on a fixed amount ($20 off) in addition to percentages (20% off).

Why This Matters:

The addition of fixed-amount discounts helps you:

Take greater control over your promotional strategies
Drive higher conversion rates on larger purchases (percentages typically perform better on smaller purchases)
Alternate between discount types to avoid buyer delay based on previous offers

How To Get Started:

Go to Manage > Discounts
Select an existing discount or click "Add a new discount"
Select Fixed Amount as the discount type, enter an amount, and complete the rest of the pop-up
Apply the discount during checkout or share the promo code via the channels of your choice!

2 months ago

Next Payment Date Flexibility for Memberships With Restricted Services

Look forward to an improved user experience and streamlined member management with flexible payment dates for memberships using restricted services (ie, a membership that defines the number or type of classes a user can take as part of their membership within a certain time frame).

What's New?

Starting now, you and your staff can adjust next payment dates for Memberships with restricted services, bringing greater flexibility and closer parity with unlimited plans.

Why This Matters:

These enhancements bring us closer to parity when it comes to features and workflows across different membership types (unlimited and restricted).

Improved User Experience: Easily update next payment date for all membership types.
Streamlined Member Management: Faster, easier updates and workflows.

Let us know what you think!

3 months ago

Actionable feedback to improve retention

Understanding reasons for cancellations can be difficult to understand if the information isn't logged properly. To help bring more clarity to member churn, we've introduced cancellation reasons for unlimited memberships.

Staff can now add a cancellation reason when scheduling a cancellation for members unlimited membership.

What's New?

Cancellation Reasons Flow: When processing a cancellation for a restricted or unlimited membership, you will now be prompted to select from one of 7 cancellation reasons.

Cancellation Reasons Tab: A new cancellation reasons tab is added to the lost members report. This tab displays a graph indicating cancellation reasons selected from churned members.

How do I add a cancellation reason?

Locate your member's profile from the 'Clients' list or use 'Global Search' to search for the individual member
Once you've located the member, click on their name
From their member profile, click on the 'Membership' tab
On the active membership, click the 'Actions' button
From the 'Actions' button drop-down menu, click the 'Cancel Membership' button
Choose a date for the membership to be cancelled
Click 'Confirm membership cancellation'
Select from one of the 7 cancellation reasons within the pop up that appears.
Click 'Submit' and that cancellation reason will then be logged.

NOTE: Cancellation reasons are available as dictionary keys (editable text fields) and can be edited for customers on eligible plans. For more information on the dictionary, click here.

Why This Matters:

These enhancements empower you to better understand why members are churning and capitalize on opportunities to build and grow. By automating the process for intaking cancellation reasons and providing aggregate insights, we’re reducing manual effort and saving you time.

Improved Offerings: Optimize operations and class schedules based on recurring cancellation reasons.
Actionable insights: Gain more visibility into staff training opportunities.
Increased Bottom Line: Improve retention with existing and future customers.

For more information, please click into the knowledge base article here.

Let us know what you think!

5 months ago

New Feature: Pay for Credit Pack purchases using POS Terminal

Members can now use the POS Terminal to purchase credit packs through the updated checkout dashboard in ABC Glofox.

Credit packs can now be processed through the latest checkout flow, providing a faster checkout experience and supporting in-person POS Terminal transactions including card payments, contactless, Apple Pay, Google Pay and other wallets.

Additionally, the transaction summary screen and post-checkout quick actions allow you to easily confirm the details and outcome of the transaction and quickly take relevant follow-on actions at the click of a button.

Want to order your own POS terminal?

Just click on the “Order Device” button on the checkout dashboard to get in contact with our team or reach out directly to paymentsupport@glofox.com.

6 months ago

Amplify is now ABC XLerate

The needs of clubs and studios are changing – customer acquisition can no longer happen in a vacuum and members have come to expect personalized experiences.

We're taking a new approach to building the customer relationship management (CRM) product of the future, putting productivity first and focusing on creating stronger connections among your staff, leads, and members.

ABC XLerate will be that CRM, offered as a fully integrated CRM + MMS solution alongside ABC Glofox.

What does this mean for you?

If you currently use Amplify, there is no change to the functionality available to you, your plan, or your pricing. ABC XLerate will initially have the same functionality you’ve utilized from Amplify, and will grow to encompass the additional CRM capabilities we’ve already been investing in and more. This includes advanced lead management, task management, and greater segmentation options.

If you don't currently use Amplify, you can contact your customer success manager about adding ABC XLerate to your account today.

Head to our blog to learn more

7 months ago

Introducing More Flexibility for Sales in the ProApp

Every interaction with a potential member is an opportunity. That’s why we’ve made key updates to the ProApp, giving your team more control over pricing and discounts directly from their mobile devices. Now there's no need to switch to a desktop, causing delays in closing a sale.

What’s New?

Edit Membership Price & Joining Fee: Adjust membership pricing and joining fees at checkout, following the same rules as the Dashboard. Ideal for studios that need flexible pricing options.
Apply Discounts in ProApp: Staff can apply percentage-based discounts instantly, ensuring a seamless experience across the Dashboard, Web Portal, and Member App.

Why This Matters

Faster, smoother transactions: No more interruptions when a client is ready to buy.
Greater sales flexibility: Staff can confidently adjust pricing on the spot.
A consistent experience across platforms: All changes sync in real time, maintaining accuracy.

These updates are designed to help you run your business with greater efficiency while also boosting your sales performance and revenue growth. You can learn more about this feature on our support page.