We’re excited to announce that you can now schedule a cancellation for a restricted membership. Previously, it was only possible to set an immediate cancellation for any clients on a restricted membership. With this update, you can:

• Reduce admin burden by ensuring staff no longer have to set reminders to cancel a restricted membership in 30 days time
• Ensure that you never miss a cancelation request deadline.
• Avoid upset clients due to unexpected charges.
• Less potential for refund processing.

How do I schedule a cancellation?

• On the 'Memberships' tab on the client profile, hit 'Actions'
• Then 'Cancel membership'
• Choose a date for the membership to be canceled

Points to note:

• No changes to credit handling: Note, that credits will not be automatically adjusted when a cancellation is scheduled. Staff will need to manually adjust credits as necessary.

We are making it easier than ever to retain customers that have had a change of heart on cancelling their membership!

Streamline operations and ensure seamless continuation of memberships with the added ability to now cancel a scheduled cancellation for unlimited memberships. With this release, you can:

• Efficiently remove any scheduled cancellations with a click of a button.
• Avoid the lengthy process of creating a new membership.
• Streamline operations for both staff and member experiences.

How can I remove a scheduled cancellation?

• Hit 'Actions'
• Select 'Remove cancellation'
• The removal will be visible in the membership history

Get ready to better utilize our promo code feature! You can now restrict promo code usage at the membership plan level and also instantly see which discounts are in use for each member. With this update, you can:

• Control how promotions are used and applied.
• Incentivize and promote the sale of specific plans.
• Easily identify if a member's membership has or had a discount applied to it.

How do I select which membership plans a promo code can be used for?

• Within the 'discounts' tab, select the 'add discounts' button at the top. NOTE: this will only appear for super admin users.
• Add promo code details and information as you normally would.
• Select 'enable promo codes'
• You will see an additional field appear that's labeled 'Restrict use of this promo code to specific membership purchases' - from here you can select which membership plan(s) this promo code can be applied to.

How do I view in use discounts?

• Navigate to the 'Memberships' tab on the client profile. 
• A new Discount field will be displayed on the member's membership details which will list:
  • The discount name
  • The discount %
  • How many recurring payments the discount will apply to

For more details, check out our Knowledge Base article.

We’ve added 5 new Audience groups for targeting your leads and clients with one-off emails. 

The 5 new groups are: 

• Former clients - Re-engage with former clients with new promotions and offers 
• Leads on trial - Target offers to leads that are currently on a free or paid trial 
• Expired trials - Encourage past trial customers to sign up   
• Failed payments - Send a friendly reminder to all customers with overdue payments  
• Low attendance - Incentivize your clients that haven’t visited in over 14 days to return to the studio 

How to use Audiences: 

• Go to Connect > Messages > One-off emails  
• Hit the 'Send new email' button  
• Select one of the audience presets that you would like to use  
• Create your email and send 

Coming Next: 

We’re also working on additional Audience groups for specific membership types and events. Let us know if there are specific groups you’d like to see! 

Our newest enhancement to the Glofox platform brings a more efficient and flexible flow for purchasing restricted memberships. Restricted memberships give you more control over the number of classes or appointments that a member can attend at your gym or studio. For example, you could create a restricted membership with 8 class credits to use per month. 

Take advantage of easy to use search capabilities for selecting the right items to purchase, more insight into taxes, discounts, subtotals and totals at checkout, as well as a single receipt for all of a member’s purchases.

1. Click the Checkout icon on the left side of the Dashboard 

  2.  On the new page, select the client you wish to purchase an item or items for by clicking "Select Client" 

  3. Click select item and select the product/service you wish to purchase for the client. 

  4. If required click select item again to select additional products or services for the client. 

  5. Select the payment method on the right of the page, under the Payment breakdown 

  6. Click "Pay" 

  7. Once the transaction has been completed you can "Close Cart" to return to the Dashboard or start a "New Checkout" 

For more information, please check out this support article or our quick loom video:

As such, we’re excited to release our new drag-and-drop email editor! You can find it by going to Connect > Messages > One-off emails.

This editor radically enhances the customization capabilities available, including: 

• Full layout customization 
• In-depth text, color, spacing, and positioning formatting 
• Easy image uploader, with a built-in image editor 
• Integrated royalty-free image database  
• Video embedder 
• Call to action buttons 
• Social links 
• And much more! 

Additionally, we have four preset email templates that you can leverage so you don’t have to start from scratch! 

You can learn more about the new editor in the video walkthrough:  

Currently, the new editor is available on one-off emails and we'll be expanding it to emails from automated workflows too, so stay tuned for updates there.

In the meantime, we’d love to get your feedback and questions on this release, so we can continuously improve it! 

We're always looking for ways to improve your experience, and we're excited to introduce some updates to your calendar that will make scheduling and managing trainer availability even easier! 

Feature #1: 

View Trainer Availability Directly on the Calendar 

No more guesswork or back-and-forth to check in your Appointment Availability settings. View your trainer's availability in real-time on the calendar, making it easier to schedule trainer appointments.  

How to Use It: 

• Set Up Appointment Availability: Click on 'Appointment Availability' in the calendar section. Here, you can set your trainer’s availability.  
• Select a Trainer: Use the trainer filter on the calendar to select the trainer you're interested in. Note: only one trainer can be selected at one time.  
• See Availability: The trainer's available slots will appear as a blue bar on the calendar. The availability will be shown alongside the trainer’s booked appointments and classes.  

Feature #2:  

Additional Calendar Settings for a Personalized Experience 

• Start Your Week Your Way: Prefer your week to start on a Sunday? Or is Monday more your style? Now, you can set the calendar to begin on either day according to your preference. 

• Flexible Time Format: Tailor the calendar display to suit your business. Easily switch between 12-hour and 24-hour formats in the calendar settings, located to the left of your calendar. 

🚀 Ready to Explore? 🚀 

These updates are now live and waiting for you in the calendar settings. Dive in and discover how these enhancements can streamline your scheduling process!