Glofox Announcements

a week ago

November Product Update Recap

This November, we made it easier to connect with your community and grow your business with ABC Glofox:

Engage Your Members

  • New XLerate Workflow - Total Visits Milestones
  • View Tags on Booking Lists
  • Filter Appointment Types in the Member App

Grow Your Business

  • Offer Free Classes

Head to our blog to learn more

a month ago

October Product Update Recap

This October, we unwrapped some HUGE new ABC Glofox features to make managing your fitness business even sweeter:

Payments

  • Apple Pay and Google Pay support
  • BLIK support (Poland)
  • Nice Payments support (South Korea)

Integrations

  • Zapier Beta: Create leads in Glofox or trigger actions in other systems

Sales & Engagement Tools

  • Minute-level timing for the ABC XLerate Leads Workflow

Operator Experience

  • Upgrade or downgrade memberships without cancelling and re-enrolling
  • Direct SMS replies in conversations
  • Email individual clients in the Pro App
  • Pro App roaming restrictions

Head to our blog to learn more

a month ago

Easily Upgrade or Downgrade Memberships

Give staff the ability to upgrade or downgrade a member's membership without having to cancel and re-enroll.

What’s New?

You can now upgrade or downgrade memberships using a new option on each member's profile. 

Why You'll Love This

  • Save time and reduce admin work: One simple upgrade and downgrade flow with no need to cancel and re-enroll
  • Unlock upgrade revenue: Capture additional revenue automatically with prorated upgrade charges
  • Improve membership reporting accuracy: Stop skewing reporting with cancellations that are actually upgrades or downgrades

How To Upgrade or Downgrade a Membership:

  1. Open the member’s profile in Glofox
  2. Go to the Membership section
  3. Open the Actions menu
  4. Click Change membership
  5. Select whether to make the change today or on the next payment date
  6. Select the new plan
  7. Review the price, discount level, and payment method. Note that any additional charge to upgrade will be calculated on a prorated basis.
  8. Click Pay to complete the transaction
2 months ago

September Product Update Recap

September swept in some great new updates for ABC Glofox:

Sales & Engagement Tools

  • Instant Workflow Triggers
  • New Audiences Filter – Tags
  • Upgraded Audiences Filter – Memberships -> Plans
  • New Audiences Filter – Plan Start & End Dates

Operator Experience

  • Email Class Registrants from the Pro App
  • Hide Trainer Last Names

Reporting & Analytics 

  • Report Upgrades – Active Credit Packs Report

Head to our blog to learn more

3 months ago

Edit Appointments on the Calendar

Updating appointments just got a whole lot easier in Glofox.

What's New?

It’s now possible to edit appointment details without deleting and recreating the appointment, as was required previously.

Why This Matters:

  • Improved User Experience: Save your trainers and admin staff time by enabling easy updates
  • Reduce Errors and Encourage Accurate Record Keeping: Adjusting an existing booking reduces the chance of making a mistake and encourages keeping the calendar up-to-date 

How To Get Started:

  1. Head to the Calendar
  2. Select an appointment
  3. Click the new Edit Appointment button
  4. Modify the details as desired
  5. Click save


3 months ago

View Member Activity in the Glofox Pro App

Tracking member activity fuels retention and revenue—and with mobile access, your team can personalize service and act in the moment right on the floor. 

What's New?

You can now view Member Activity on the go in the Glofox Pro App, which could previously only be accessed via the Glofox dashboard on desktop.

Why This Matters:

  • Enable front-desk functionality everywhere: Equip mobile-first and on-floor staff with the latest member activity information without requiring them to head to the desk or office.
  • Create more personalized interactions: With access to a member’s history on the spot, staff can tailor conversations, offer relevant recommendations, and improve the overall experience.

How To Get Started:

  1. Open any member’s profile in the Pro App 
  2. Scroll to the new Activity tab beneath the Interactions tab
  3. Tap the Activity tab to view a record of the member's visits, bookings, and attendance


4 months ago

Automatically cancel bookings made by paused members

Free up unused spaces and save your team time with our latest update.

What's New?

Starting now, class bookings will be automatically canceled when a member’s membership is paused. This includes recurring sessions and any bookings during the pause period—no more no-shows taking up space or the need to cancel manually. 

Read More here: What Happens to Bookings when A Membership is Paused

Why This Matters:

This update ensures class spots are reserved for active members while reducing admin work for your team.

  • Increased Attendance: Prevent lost revenue from paused members taking up class spots. 
  • Improved Performance: Reduce the number of booking validations required.  
  • Happier Staff: Save time and reduce manual effort managing day-to-day studio operations. 

Let us know what you think!

4 months ago

Search by City

Finding your fitness studio or gym just got easier for both leads and members using your mobile app.

What's New?

The "Search by Area" option has been replaced by "Search by City" in the ABC Glofox app as well as all customer branded apps. 

If you have a branded app, searching by city will display any locations you have in the selected city. The ABC Glofox app will display a list of all gyms or studios in that city that use ABC Glofox.

Why This Matters:

"Search by City" makes it much easier for leads and members to discover studios or gyms in their city, whether they are at home or traveling. 

How To Get Started:

"Search by City" is automatically available in all customer branded apps as well as the ABC Glofox app. No further action is required. 


a year ago

Scheduling a Cancellation ❌ Restricted Memberships

We’re excited to announce that you can now schedule a cancellation for a restricted membership. Previously, it was only possible to set an immediate cancellation for any clients on a restricted membership. With this update, you can:

  • Reduce admin burden by ensuring staff no longer have to set reminders to cancel a restricted membership in 30 days time
  • Ensure that you never miss a cancelation request deadline.
  • Avoid upset clients due to unexpected charges.
  • Less potential for refund processing.

How do I schedule a cancellation?

  • On the 'Memberships' tab on the client profile, hit 'Actions'
  • Then 'Cancel membership'
  • Choose a date for the membership to be canceled

Points to note:

  • No changes to credit handling: Note, that credits will not be automatically adjusted when a cancellation is scheduled. Staff will need to manually adjust credits as necessary.

This is available for everyone using ABC Glofox with restricted memberships set up. 

For more details, check out our Knowledge Base article.


a year ago

📆 Removing a Scheduled Cancellation ❌

We are making it easier than ever to retain customers that have had a change of heart on cancelling their membership!

Streamline operations and ensure seamless continuation of memberships with the added ability to now cancel a scheduled cancellation for unlimited memberships. With this release, you can:

  • Efficiently remove any scheduled cancellations with a click of a button.
  • Avoid the lengthy process of creating a new membership.
  • Streamline operations for both staff and member experiences.

How can I remove a scheduled cancellation?

On the Membership tab on the Member Profile, simply:
  • Hit 'Actions'
  • Select 'Remove cancellation'
  • The removal will be visible in the membership history

This is available for everyone using unlimited memberships ABC Glofox. 

For more details, check out our Knowledge Base article.