We have released changes to the download file on the Trainer Performance Report.

The most notable change sees a 'Cost Per Session' column replace the ‘Revenue Paid’ column. The 'Cost Per Session' is displayed for all credit packs, credit based add-ons & direct purchases. 

The 'Cost per Session' is the amount the member effectively pays for the session with the trainer. 

Example- a member has a Credit Pack with 10 credits that cost $250. The 'cost per session' would populate as $25 for each class or appointment taken.

We have also added a column for ‘Service type’ to help indicate how the class or appointment was booked. 

To find out more about the performance reports visit our knowledge base articles here.

Please let us know your thoughts on this change via the feedback options below.

Based on members’ feedback, we have made an improvement in what we display in the status of a booked class in the Member app. 

After a member books a class, they are now able to see the total number of bookings and the capacity for this class in the status bar. With this change we aim to give members extra visibility, so they know which classes are full and have people waiting, which classes have few bookings, and will likely get canceled if their studio has a low attendance policy, or be able to tell a friend there is a free spot in a class they’re attending. 

Please note that the new status will be only be visible to your members if you have ‘Display total bookings’ and ‘Display total event size’ enabled in the Member app settings in the dashboard.

Let us know your thoughts on this improvement via the feedback options below.

To comply with App Store Review Guidelines starting June 30, 2022, we have added a Delete account button within the Member App on both Apple & Android devices, that enables users to initiate the deletion of their account. Clicking this opens up the email application on their phone with a preset template for an email sent to the email address associated with the Studio in your Studio Settings. 

Once you have analysed the inquiry, you can request data deletion with Glofox support on behalf of the member. When the request is processed, the member will no longer have access to the app and their personal data will be deleted. 

Want to learn more? Check out our Knowledge Base article.

Following the recent release of birthday messages, we’re excited to follow up with another highly requested capability: class booking reminders! You can easily enable it by going to the “Connect” and then “Messages” tab, as shown below:

This will email members 24h before a class they’re booked for. As you can see, there’s a default message for convenience, but you can easily personalize it.

Want to learn more? Check out our Knowledge Base article.

Next steps

Looking for more ways to engage with customers? The newly announced Glofox Amplify, our upcoming custom-built CRM, will radically expand the value you deliver to your customers, overhauling existing communication tools and adding entirely new flows and capabilities. More updates coming soon!

Based on feedback we have made an improvement to the Lost Members Report.

At the top of the report we have added a distinct count for 'Total Lost Members' for the period selected. A member may have had multiple memberships lost (expired or cancelled) in a period. They will only be counted once in this figure. 

Generally the 'Total Lost Members' and 'Total Lost Memberships' figures will be the same as a member can only have one membership at a time but there can be differences. The main table of data on the report continues to show a detailed breakdown of all Lost Memberships for the period selected. 

Please let us know your thoughts on this change via the feedback options below.

We’re excited to release a highly requested feature: the birthday email! You can easily enable it by going to the “Connect” and then “Messages” tab, as shown below:

As you can see, there’s a default message for convenience, but you can easily personalize how you celebrate with your members.

Want to learn more? Check out our Knowledge Base article.

Next steps

Looking for more ways to engage with customers? The newly announced Glofox Amplify, our upcoming custom-built CRM, will radically expand the value you deliver to your customers, overhauling existing communication tools and adding entirely new flows and capabilities. More updates coming soon!

Over the past few months we’ve been making several improvements to our sales tax feature - it is now flexible enough to handle any local tax requirements.

1. Sales tax on individual items

Taxes can now be added to an individual product or service, for example, 10% on water and 15% on protein bars, or 20% on a HIIT class and 10% on a PT session.

You will see the changes on the 'Tax' settings page on the dashboard, where you can apply taxes as desired.

2. Sales tax on product & service definition pages

Previously, all taxes were managed through the ‘Tax’ settings page. Taxes can now be applied to any product or service from the definition page. Having the ability to apply taxes when creating your products & services saves time and eliminates the need to navigate to the 'Tax' settings page to complete the set up.

3. Sales tax on custom charges

Sales tax can now be applied to custom charges if required. It will inherit the tax mode (i.e. inclusive or exclusive) that you’ve configured in your settings. All custom charge taxes will be visible on the ‘Transactions’ report.

For more information on Sales Tax, please check out the various Knowledge base articles. For tax exclusive (i.e. US and Canada) click here. For tax inclusive (i.e. countries outside the US and Canada) click here. 

Tax mode change

If your studio or gym is currently on the incorrect tax mode and you wish to switch from inclusive or exclusive, please log your interest here. click here. We now have the ability to switch your tax mode seamlessly, and update all pricing automatically without any manual intervention.

Exciting news as we have launched the first phase of our new ‘Add-on Services’ feature. You can now offer your members options to ‘Add-on’ an additional service to accompany their existing membership.

The 'Memberships' tab is now called 'Services' and from here you can set up and customise your own Add-ons right now! Some examples of add-ons you can now add include; locker or mat rental, towel service, nutrition membership, meal service, daycare, challenge programmes.

Please visit our knowledge base article here to learn more about how you can get started with ‘Add-ons’. Feedback welcome below. 

It’s now possible to capture a client's address on the Pro App. This should result in a more seamless sign up experience for both the client and the staff member, since it eliminates the need to navigate to the dashboard to enter the address and complete the onboarding flow. The new address field should now be visible on the Pro App staff mode.

The Pro App is not available on all Glofox packages, to learn more about Glofox Pro click here.

Based on customer feedback we have made some big improvements to the ‘Members’ report. These include; 

• Total Member Count (Active + Paused + Overdue)
• Adding details of your ‘Paused’ and ‘Overdue’ Members in addition to ‘Active’ members data
• Filters for viewing details by membership status, membership and plan
• New downloadable table with key member details
• Breakdown of memberships and plans by member count
• We have fixed all outstanding bugs in relation to this report

This report updates hourly. We have also removed the 'Memberships' report as the details provided on that report are now presented in this new update.

We would love to get your feedback on these changes and suggestions of how we can improve this report even further. Please add your thoughts below. For further details on this and our other reports please visit our Knowledge base here.