We have just launched some exciting new reporting updates to our custom-built engagement tool - Amplify.

Giving you easy visibility on Amplify’s automated New Leads workflow, you can now easily track:

• How many leads were targeted
• Which leads were targeted, including the last contact they received
• How many messages were automated, including their breakdown across email and SMS, plus how those vary across the continuous workflow messages

On average, Amplify has converted 2.5X more leads for our pilot customers - that’s more than double their usual amount with minimal effort. We have several enhancements planned over the coming months including: 

• Further reporting enhancements, giving you visibility into how Amplify is performing 
• New Amplify workflows, automating how you engage in more moments of your customers’ journeys. These workflows will have a key focus on member retention.

Still not using Amplify? Click here to learn more

We’re very excited to announce that Amplify - our custom-built engagement tool is now live! 

On average, Amplify has converted 2.5X more leads for our pilot customers - that’s more than double their usual amount with minimal effort!

This market-leading automation tool will help you: 

• Increase lead conversion & revenue 
• Retain more customers
• Reduce admin time & improve client engagement

We’re offering an early joiner offer for a limited time. Click below to view pricing and get started with Amplify today!

Sign up today

Included in the ‘New Memberships’ report we now provide a detailed breakdown of your new Signups.

This new section provides a summary view and individual tables for all of your Membership, Credit Pack & Trial signups. Each table displays the Signups total by service name and you can now drill down into all the numbers to see specific details of who has signed up. 

As a result of these changes we have disabled the existing Membership Signups report.

Improvements like these are driven by your feedback so please let us know your thoughts below on how we can improve further. 

We’ve just released some exciting new user experience updates to the calendar, all thanks to your feedback! 

These updates should ensure the day-to-day management of your classes, appointments and courses are easier to handle.  

What’s changed? 

• Improved visibility for events that are scheduled at the same time
• The event type, end time, trainer name and image have been added to the event hover view 
• The capability to show/hide the mini calendar sidebar for more space on the calendar 
• Improved filter labels, buttons and date headings

We’re always looking for feedback, so let us know what you think in the comments section! 

Based on your feedback we have added the following data to our Members Report drilldown -

• Price paid
• Payment method
• Next payment date
• Barcode
• Is in a group membership (Yes/No)
• Is primary group member (Yes/No)

You can download this data and more by clicking on and drilling down into any of the headline Member figures at the top of the report. 

To find out more about this Members Report visit our knowledge base articles here. We would love to get your feedback below.

We have released changes to the download file on the Trainer Performance Report.

The most notable change sees a 'Cost Per Session' column replace the ‘Revenue Paid’ column. The 'Cost Per Session' is displayed for all credit packs, credit based add-ons & direct purchases. 

The 'Cost per Session' is the amount the member effectively pays for the session with the trainer. 

Example- a member has a Credit Pack with 10 credits that cost $250. The 'cost per session' would populate as $25 for each class or appointment taken.

We have also added a column for ‘Service type’ to help indicate how the class or appointment was booked. 

To find out more about the performance reports visit our knowledge base articles here.

Please let us know your thoughts on this change via the feedback options below.

Based on members’ feedback, we have made an improvement in what we display in the status of a booked class in the Member app. 

After a member books a class, they are now able to see the total number of bookings and the capacity for this class in the status bar. With this change we aim to give members extra visibility, so they know which classes are full and have people waiting, which classes have few bookings, and will likely get canceled if their studio has a low attendance policy, or be able to tell a friend there is a free spot in a class they’re attending. 

Please note that the new status will be only be visible to your members if you have ‘Display total bookings’ and ‘Display total event size’ enabled in the Member app settings in the dashboard.

Let us know your thoughts on this improvement via the feedback options below.

To comply with App Store Review Guidelines starting June 30, 2022, we have added a Delete account button within the Member App on both Apple & Android devices, that enables users to initiate the deletion of their account. Clicking this opens up the email application on their phone with a preset template for an email sent to the email address associated with the Studio in your Studio Settings. 

Once you have analysed the inquiry, you can request data deletion with Glofox support on behalf of the member. When the request is processed, the member will no longer have access to the app and their personal data will be deleted. 

Want to learn more? Check out our Knowledge Base article.

Following the recent release of birthday messages, we’re excited to follow up with another highly requested capability: class booking reminders! You can easily enable it by going to the “Connect” and then “Messages” tab, as shown below:

This will email members 24h before a class they’re booked for. As you can see, there’s a default message for convenience, but you can easily personalize it.

Want to learn more? Check out our Knowledge Base article.

Next steps

Looking for more ways to engage with customers? The newly announced Glofox Amplify, our upcoming custom-built CRM, will radically expand the value you deliver to your customers, overhauling existing communication tools and adding entirely new flows and capabilities. More updates coming soon!

Based on feedback we have made an improvement to the Lost Members Report.

At the top of the report we have added a distinct count for 'Total Lost Members' for the period selected. A member may have had multiple memberships lost (expired or cancelled) in a period. They will only be counted once in this figure. 

Generally the 'Total Lost Members' and 'Total Lost Memberships' figures will be the same as a member can only have one membership at a time but there can be differences. The main table of data on the report continues to show a detailed breakdown of all Lost Memberships for the period selected. 

Please let us know your thoughts on this change via the feedback options below.