Get ready to increase revenue and offer more options to your member base to engage with your gym or fitness studio.

We've expanded our appointment functionality to allow appointments to be created with capacity greater than 1 opening up the possibilities to semi private personal training or small group classes.

We'd love it if you could check out these updates and let us know what you think!

What’s new?

• Set capacity greater than 1: Create a new appointment and set the capacity to any number greater than 1.
• Add members: Allow multiple members to book into the same appointment.

We hope you'll take advantage of some of these key benefits:

• Offer Variety: Bridge the gap between one-on-one personal training and larger group classes.
• Create Personalization: Provide a more personalised experience while maintaining the benefits of group dynamics
• Increase Revenue: Create additional revenue and reduce lost business with greater flexibility in service offerings.

For more information, check out our knowledge base article here.

Let us know what you think!

We’re excited to announce that you can now schedule a cancellation for a restricted membership. Previously, it was only possible to set an immediate cancellation for any clients on a restricted membership. With this update, you can:

• Reduce admin burden by ensuring staff no longer have to set reminders to cancel a restricted membership in 30 days time
• Ensure that you never miss a cancelation request deadline.
• Avoid upset clients due to unexpected charges.
• Less potential for refund processing.

How do I schedule a cancellation?

• On the 'Memberships' tab on the client profile, hit 'Actions'
• Then 'Cancel membership'
• Choose a date for the membership to be canceled

Points to note:

• No changes to credit handling: Note, that credits will not be automatically adjusted when a cancellation is scheduled. Staff will need to manually adjust credits as necessary.

Add an extra layer of protection to your account with two-step verification. 

Instead of relying solely on a password, Two-step verification also requires a one-time verification code that's sent to your email each time you log in.

This helps prevent security threats like unauthorized access to your dashboard, manipulation of your payment settings, and potential data breaches—even if a bad actor has obtained your password.

How do I enable Two-Step Verification?

As an Admin or Superadmin, to enable two-step verification, you must:

1. Go to Manage > Trainers
2. Open your profile
3. Click on the "Configure two-step verification" button
4. Upon being clicked, a new modal will pop up, where you can read detailed information.
5. Click on the "Enable two-step verification" toggle.

Note that you must access the email associated with your profile to receive the required verification code, so make sure that the email address is accurate and updated.

We are making it easier than ever to retain customers that have had a change of heart on cancelling their membership!

Streamline operations and ensure seamless continuation of memberships with the added ability to now cancel a scheduled cancellation for unlimited memberships. With this release, you can:

• Efficiently remove any scheduled cancellations with a click of a button.
• Avoid the lengthy process of creating a new membership.
• Streamline operations for both staff and member experiences.

How can I remove a scheduled cancellation?

• Hit 'Actions'
• Select 'Remove cancellation'
• The removal will be visible in the membership history

Get ready to better utilize our promo code feature! You can now restrict promo code usage at the membership plan level and also instantly see which discounts are in use for each member. With this update, you can:

• Control how promotions are used and applied.
• Incentivize and promote the sale of specific plans.
• Easily identify if a member's membership has or had a discount applied to it.

How do I select which membership plans a promo code can be used for?

• Within the 'discounts' tab, select the 'add discounts' button at the top. NOTE: this will only appear for super admin users.
• Add promo code details and information as you normally would.
• Select 'enable promo codes'
• You will see an additional field appear that's labeled 'Restrict use of this promo code to specific membership purchases' - from here you can select which membership plan(s) this promo code can be applied to.

How do I view in use discounts?

• Navigate to the 'Memberships' tab on the client profile. 
• A new Discount field will be displayed on the member's membership details which will list:
  • The discount name
  • The discount %
  • How many recurring payments the discount will apply to

For more details, check out our Knowledge Base article.

We’re excited to announce a new class booking setting! This setting restricts the total number of upcoming bookings a client can hold at any given time, regardless of the timeframe.

What do I need to know?

• Under your Booking Settings, Admins can activate and set a max number of upcoming bookings e.g. the client can have a max number of 15 bookings at any one time.
• As the client attends/cancels classes and the number of upcoming bookings decreases, they can book additional classes within the allowed limit.

Key Benefits:

• Improved access for all clients: By preventing power users from booking all available spots, this setting ensures fair access to classes for all clients
• Enhanced member retention: By offering more equitable booking opportunities, you can reduce client churn and keep members engaged and satisfied

How is this different to the original max booking setting?

• Time-Based vs. Total Upcoming Bookings: Our original max booking setting is time-bound (e.g. X number of bookings per week), while this new setting caps the total number of future bookings a client can hold at any moment

You can use both settings in tandem, or choose to use one or the other.

Please see more details in our Knowledge Base article. 

We’re excited to announce that extended bookings for recurring classes and bulk cancel features are now available for restricted memberships. 

For all recurring class bookings, we’ve added a bulk cancel feature that will allow you to cancel one or all bookings for a particular member with the click of a button. Additionally, classes can now be created further into the future when setting up a recurring class booking on a restricted membership to ensure your clients secure their preferred weekly slot.  Both developments should help improve the efficiency of managing schedules for staff and save admin time. 

What does this release include?  

• The bookings can be made for restricted and unlimited members: 
• Unlimited memberships – unlimited time into the future. 
• Restricted memberships – 4 months into the future. 
• Recurring classes can be canceled individually or in bulk  

How Can I Cancel Recurring Class Bookings? 

• To cancel all classes within a series for a particular member, simply select the class from the calendar on the Dashboard.  
• Select the drop down beside the member you want to cancel for under “actions” and select the bulk cancel option ‘This and all following classes’.  Please note that you can only perform a bulk cancel for recurring classes created after 1st May 2024. 

https://www.loom.com/share/f9e982f2c757493e8a9fbdcbf5cfd703?sid=fc3cdd0d-0679-4634-a7c7-f2c8d44810df 

How can I set up a Recurring Class Booking?  

• To set up a recurring class booking, simply click on a class within the Dashboard calendar.  
• Select “book member” button and search for the member 

• Select the member, and select the days of the week you would like to schedule for. 
• Select the end date, and then book. 

For more information on Recurring Class Bookings, see here.  

How to Use It: 

• Navigate to Connect > Messages > Automated messages 
• Open an automated workflow 
• Click on "Add new step" 
• Select "Task" 
• Specify the task details 
• Once configured, click "Add to workflow" 

Automated Tasks are available for Elite Customers as well as those with the Amplify add-on. 

Other Tasks improvements: 

1. Staff Assignment: You can now assign tasks to specific staff members from the task details screen when creating or editing a task 

1. Overdue Tab: View a list of past-due tasks by accessing the new overdue tab on the Tasks screen 

1. Today Tab: View a list of tasks with a due date of today 

Manual Task management is available for Platinum, Boost, and Elite customers.