We're thrilled to introduce Class Filters - a highly anticipated Member app feature! Your members have eagerly awaited this, and it's finally here. 

What's New? 

• Facility Filter: Members can easily discover classes at their preferred location. 
• Trainer Filter: They can choose their favourite class instructors. 
• Time of Day Filter: Finding classes that fit their schedule is a breeze – morning, afternoon, or evening. 

Why It Matters? 

• Simplify booking in busy studios. 
• Personalize class searches to cater to your members' preferences. 
• Easily find classes in different facilities. 

Invite your members to dive into Class Filters today and enhance their booking experience!

We’re excited about releasing a new capability: one-off email blasts! 

Email blasts are a great way to easily communicate with your entire community. This can be useful for a range of scenarios, such as: 

• Promotional campaigns, such as seasonal or other special occasions 
• Recurring newsletters, to engage with your members 
• Mandatory alerts, such as the studio being closed on a certain day 

You can try it out in Connect > Messages and learn more through the video walkthrough below:

You can also check out our Knowledge Base article. 

This is just our first step with one-off emails, so we’d love to get your feedback and questions to help us continuously improve it! 

Our last major reporting update for the year is now live, and we think this sales report update sees us save the best for last. 

The report layout has been revamped, featuring two distinct tabs for improved navigation. The first tab provides an enhanced overview of key sales figures, meaning you can now more easily compare sales for different periods. You can do this through both the additional information presented and through the newly designed interactive visualisation. This visualisation allows you to easily observe sales trends over time and compare against previous data.  

The second tab provides a comprehensive breakdown of sales categorized for the selected period. 

Both tabs benefit from all the reporting enhancements we have delivered on recent updates. These include report speed improvements, a more intuitive download experience, and customisable data tables. 

We’re excited to inform you about some key changes we’ve made on the Transaction Tab within the Client Profile on the Glofox Dashboard that we believe will help users find critical information and take key actions much more efficiently.  
 
The Transaction Tab presents a view of all transactions and related activity performed for a client over time. Previously, for situations where multiple transactions occur that are related to the same invoice (e.g. with retries) separate, individual entries were recorded for each of these transactions. This approach made it difficult to identify linked transactions or properly understand the current and past states of any given invoice.   

The current status of the invoice is still depicted by the colour of the card, with green indicating the payment was successful, red indicating the latest payment attempt failed, and orange indicating that further action is needed such as the completion of cardholder authentication or the processing of a flexible, non-recurring payment. We’ve also released a change so that now when transactions have already been written off, the card will be coloured grey.  

Until now, it was only possible to change the price of an Unlimited or Group subscription. We're excited to announce that you can now update the price of a Restricted subscription! This enhancement is arriving at the perfect time to update your pricing in the new year. 

What’s New?   

• You can now update Unlimited, Group or Restricted subscriptions individually on the client profile  
• Alternatively, if you have too many subscriptions to update, our team can help you out. Simply contact support@glofox.com to raise your request and we’ll help you take it the rest of the way.   

What are the benefits?  

Save time:  

• The old process of canceling and re-adding subscriptions just to change the price was problematic and time-consuming. With the subscription price change feature, you can now adjust prices on the fly for multiple membership types, directly from the client profile.  

Optimize business results:  

• Fine-tune your subscription pricing strategy to improve monthly revenue. You can now react quickly to rising costs or explore new revenue streams.  

Your reports are safe:  

• Rest assured; reports will not be impacted. The new price will simply replace the old price on your reports.  

 What are the limitations?  

• Discounted subscriptions, future memberships and unlimited memberships with a recurring Add-on cannot be adjusted at this time  

Your Visits report is the latest in a series of reports to be updated. A new layout sees the introduction of three tabs: 

1. The Overview tab shows visit related KPIs and trends for how active your client base is 
2. The Visits Data tab combines tables of customisable data to allow you to analyse client visit frequency 
3. The Insurance tab allows you to view data specific to your 'Insurance members' base 

The enhancements seen on other recent reporting updates have also been introduced here including a new user interface, report speed improvements, a more intuitive download experience, and customisable tables of client data. 

The Access report has also received the same enhancements but additionally sees a move in location to the 'Home - Access' section of the dashboard to sit alongside your real time access detail.  

 Our Visits and Access reports are only available to customers on our platinum plan. To learn more about upgrading, you can contact us at Glofox.Support@abcfitness.com 

Your feedback is also very welcome below.

We're delighted to bring E-agreement signing to your Web integration. This enhancement is designed to make document management easier for both you and your members. 

What's New: 

• Easy access & status viewing: Members can now effortlessly access and view the status of their documents directly in their web profiles. 
• Direct web signing: Members have the convenience of signing documents online, eliminating the need for downloading the member app. 

We're excited to introduce two valuable enhancements that simplify the process of capturing crucial member information. These include: 

1. Tax ID: Your members can now add their Tax ID directly from within the Member App and Web Portal. This not only reduces your admin processes but also ensures you have the essential information for fiscal receipts and invoices.  

1. Emergency Contact Info: Your members can now add their emergency contact details via the Member App and Web Portal too. This ensures important member information is readily available and saves you from manual data entry. 

We've also prepared a handy Knowledge Base article explaining how members can update their information, and how you can customize the fields.  

Encourage your members to update their profiles and spread the word about these helpful improvements! 

We’re excited to unveil a much-anticipated enhancement to our Pay Rates feature! We've just introduced the capability to assign trainers to a distinct pay rate. This update will provide you and your team with greater flexibility and control in managing your trainer’s compensation.  

So, what's new: 

• Pay Rate Groups: Create one or multiple pay rate groups. Each pay rate group can have different rates for classes and appointments 
• Assign Trainers: Once our pay rate group is set up, you can easily assign trainers to a pay rate group that reflects their level of experience and compensation  

Note: A trainer can only be assigned to one pay rate group.  

• Flexible pay structures: Offer varied compensation based on the trainer’s experience, qualifications or performance  
• Enhanced Efficiency:  Save time and reduce errors that occur when processing your trainers' pay rates manually 
• Incentivize your trainers: Offering higher pay rates based on experience or performance can help to motivate your trainers   
• Adaptability to market changes: The ability to adjust pay rates ensures your studio remains competitive in the market 

Why continue wasting time using spreadsheets to manually track each trainer's rate and class/appointment activity? Set up your trainer rates today in the Pay Rates section on your Dashboard.  

More information can be found on our Knowledge Base article.