We’re excited to release a highly requested feature: the birthday email! You can easily enable it by going to the “Connect” and then “Messages” tab, as shown below:

As you can see, there’s a default message for convenience, but you can easily personalize how you celebrate with your members.

Want to learn more? Check out our Knowledge Base article.

Next steps

Looking for more ways to engage with customers? The newly announced Glofox Amplify, our upcoming custom-built CRM, will radically expand the value you deliver to your customers, overhauling existing communication tools and adding entirely new flows and capabilities. More updates coming soon!

Over the past few months we’ve been making several improvements to our sales tax feature - it is now flexible enough to handle any local tax requirements.

1. Sales tax on individual items

Taxes can now be added to an individual product or service, for example, 10% on water and 15% on protein bars, or 20% on a HIIT class and 10% on a PT session.

You will see the changes on the 'Tax' settings page on the dashboard, where you can apply taxes as desired.

2. Sales tax on product & service definition pages

Previously, all taxes were managed through the ‘Tax’ settings page. Taxes can now be applied to any product or service from the definition page. Having the ability to apply taxes when creating your products & services saves time and eliminates the need to navigate to the 'Tax' settings page to complete the set up.

3. Sales tax on custom charges

Sales tax can now be applied to custom charges if required. It will inherit the tax mode (i.e. inclusive or exclusive) that you’ve configured in your settings. All custom charge taxes will be visible on the ‘Transactions’ report.

For more information on Sales Tax, please check out the various Knowledge base articles. For tax exclusive (i.e. US and Canada) click here. For tax inclusive (i.e. countries outside the US and Canada) click here. 

Tax mode change

If your studio or gym is currently on the incorrect tax mode and you wish to switch from inclusive or exclusive, please log your interest here. click here. We now have the ability to switch your tax mode seamlessly, and update all pricing automatically without any manual intervention.

Exciting news as we have launched the first phase of our new ‘Add-on Services’ feature. You can now offer your members options to ‘Add-on’ an additional service to accompany their existing membership.

The 'Memberships' tab is now called 'Services' and from here you can set up and customise your own Add-ons right now! Some examples of add-ons you can now add include; locker or mat rental, towel service, nutrition membership, meal service, daycare, challenge programmes.

Please visit our knowledge base article here to learn more about how you can get started with ‘Add-ons’. Feedback welcome below. 

It’s now possible to capture a client's address on the Pro App. This should result in a more seamless sign up experience for both the client and the staff member, since it eliminates the need to navigate to the dashboard to enter the address and complete the onboarding flow. The new address field should now be visible on the Pro App staff mode.

The Pro App is not available on all Glofox packages, to learn more about Glofox Pro click here.

Based on customer feedback we have made some big improvements to the ‘Members’ report. These include; 

• Total Member Count (Active + Paused + Overdue)
• Adding details of your ‘Paused’ and ‘Overdue’ Members in addition to ‘Active’ members data
• Filters for viewing details by membership status, membership and plan
• New downloadable table with key member details
• Breakdown of memberships and plans by member count
• We have fixed all outstanding bugs in relation to this report

This report updates hourly. We have also removed the 'Memberships' report as the details provided on that report are now presented in this new update.

We would love to get your feedback on these changes and suggestions of how we can improve this report even further. Please add your thoughts below. For further details on this and our other reports please visit our Knowledge base here.

Based on customer feedback and in order to ensure you have flexibility and control over how you get paid we have released a new feature that will allow you to change the payment method used for a recurring membership. This can now be done without the need to cancel and recreate a subscription - allow you for example to change the payment method type from Credit Card to Direct Debit/ACH.

This new functionality allows you to get paid in the way that best suits you and your customers,  without the need for cumbersome workarounds such as deleting and recreating membership subscriptions.

Your subscription payments capturing capability on Glofox has been enhanced further with a significant upgrade. 

Now with Glofox Payments, any subscription payment that fails for a payment cycle will automatically run again in the following payment cycle even if the initial payment failed to become successful. This will ultimately capture more revenue for your business.  

Example - If member Tom has a monthly $30 subscription payment that fails in December, Glofox will now continue to seek monthly payment ($30) in January (and all following months) regardless of the outcome of the December payment.

Up until now, when a member had a failed subscription payment attempt, Glofox automatically retries the payment a further 3 times (manual retries are also possible). Glofox then ceases all automatic payment attempts including those for future payment cycles.

For more information on this feature please visit our knowledge base article here. Feedback welcome below. 

The ‘Account Balance’ behaves like a virtual wallet that can be topped up by staff on behalf of a client. Until recently, a client could only use the account balance amount if it covered the full subscription payment - the latest update ensures your clients can use any amount in their account towards unlimited or restricted subscription payments. This makes it much easier for your studio/gym to offer:

• credits for friend referrals
• rewards for challenges
• rewards for loyalty

To avail of the partial account balance updates, please ensure the 'Yes, use Account Balance first' setting is activated on the Payments Setting tab on your dashboard.  

We’ve also released a new Account Balance report which can be found in the ‘Report List’ on the Dashboard. This report provides a summary of your total positive and negative amounts, and also breaks it down by client. This report can be very beneficial for projections, and following up with clients that are most overdrawn on their accounts.

The Account Balance is for Glofox Payments customers only and is not available on all Glofox packages. For more information or to upgrade, reach out to us at customersuccess@glofox.com.  For more information on Account Balance, check out the Knowledge Base articles.

The 'Unsigned E-Agreements' report is now available under the 'Activity' section on the 'Report list'. The signing status is displayed for both the Waiver and the Membership T&Cs. With this report, you can quickly identify what clients are yet to sign. It also provides the clients' details, making it easy to follow up and encourage document completion. 

*Please note that the Membership T&Cs status is only available for sign ups since the 24th September 2021. Anything prior will show as 'N/A' - we're still working to retrieve statuses prior to this date, these should automatically appear on the report when available.

E-agreements is an add-on that can be purchased alongside any package. For more information check out the Knowledge Base articles.

We recently deactivated the 'Failed Subscription' email, which was being triggered to an admin's email inbox every time a member had a failed subscription payment.

We understand how quickly these emails can clog up your inbox, so after some investigation, we've decided it's time to deactivate this email. 

We advise using the Money Owed and Failed Payments Reports to keep track of failed subscription payments and outstanding balances.