We are excited to introduce our New Insurance Feature. We’ve designed this new and essential tool to cut the hours per month spent on insurance tasks, taking time and effort out of your member insurance tracking, and safeguarding your business against revenue loss. 

So, what can you expect with this new Insurance feature? 

• Quick and Easy Insurance Details Capture: Easily input and store your member’s insurance information directly on the client profile. 
• Track and Report Member Visits: Monitor your member's access and attendance seamlessly using the ‘Visits’ report on your dashboard. Alternatively, the Access Insights report also has a new ‘Insurance Members’ tab. 
• Be one step ahead with Reporting: With just a few clicks, download reports to aid your insurance reimbursement submissions. 

For most businesses, payroll is an essential part of the weekly, monthly and annual operations. We’ve listened to your feedback; we know how many hours can be lost to Payroll, and how challenging the process can be!  

Introducing Pay Rates - this feature allows you to easily define a base value for your classes and appointments. The new report will help streamline your payroll operations and save you time to focus on other, more important aspects of your business.

What's included?  

• Ultimate Transparency with a Dedicated Pay Rates Section: Under the ‘Manage’ tab on your Dashboard, you can now easily manage pay rates and generate payroll reports 
• Set Class & Appointment Base Rates: Set base rates for different classes and appointments 
• Operate with Ease with Editable Rates: Easily edit existing class or appointment base rates  
• Improve efficiencies with Payroll reporting: With a few clicks, generate a CSV report that captures the event details, pay rates, bookings, and attendees for a given date range

Steps to Get Started 

 Add Pay Rates: 

• Go to 'Manage' ➞ 'Pay rates' ➞ '+ Pay rate' 
• Choose a class or an appointment 
• Assign a base rate and click 'Save' 
• Click on the class or appointment if you wish to edit the rates  
• Click ‘Run Payroll’ to generate the report  

 For more details on Payroll, see our Knowledge Base article here. 

What’s coming next?  

This is just the beginning – we've lots of improvements yet to come. Our team will be building out this feature to include base rates for different trainers, and also an attendance bonus to incentivize your trainers.  

You can also learn more through our Knowledge Base article. 

We hope this new workflow empowers you to engage your community in new and exciting ways and drives your member retention up, keeping more members at your studio. As always, we’d love to receive your feedback and any questions you have on this update as you start to use it! 

What’s New?  

 What are the limitations?  

• Restricted subscriptions, discounted subscriptions, future memberships and unlimited memberships with a recurring Add-on cannot be adjusted at this time  

Up until now, all emails sent by Glofox on your behalf were 1-way only, with no ability for your members to reply back directly. While members could start new email threads through the “Contact your studio” link in the email footer, this involves an extra step for your member, and it misses the context of the original email when you receive it. 

Today, we’re excited to release the ability for members to reply directly to emails sent by Glofox! Going forward, members can now easily reply to emails they receive, and their reply will be sent to your studio email (you can change your studio email under Settings). This ensures all replies from members go directly to your existing email client, centralizing all queries there, and ensuring you can quickly reply to your members.

For this first release, the following emails support direct replies: Birthday messages, Class booking reminders, Appointment booking reminders, and all Amplify workflows – New leads, New clients, Member expiring, Member expired, and Member loyalty milestones. 

If you want to disable the ability for your members to reply to a specific email, you can do so when editing its content in the “Enable message replies” toggle, as seen in the image below: 

You can learn more about it in our Knowledge Base article. 

This release is just a first step towards our current focus of enabling 2-way conversations between you and your members, which we’re looking to quickly evolve! As such, we’d love to receive your feedback and any questions you have on this update! 

We have released a new version of the Lost Members report with your feedback the key contributing factor to the improvements we have made. Improving your experience in using this report is the primary goal of the update. Highlights include  

• New visual report user interface 
• 30% faster report loading speed 
• More intuitive report download experience 
• Ability to click on a member name to bring up profile
• Customisable table of member data 
  
   
  
  
   
  We plan to introduce similar improvements throughout our dashboard reports in the coming weeks and months. Feedback will help drive enhancements so please feel free to add yours below. 
  
  

We understand that having a smooth and responsive waitlist is important to both you and your members. Members are looking to pursue their fitness journey and you, of course, want to maximize class capacity and deliver a great experience. To help you get the most out of your waitlist, we’ve made some improvements. 

Improvement #1

30-minute waitlist window  
Previously, a client would be automatically moved from the waitlist any time before the class started. In a perfect world, we would all be able to make it to our classes with just 30 minutes' notice.  However, we know that many customers won’t have enough time in their day to make it to your session in half an hour. 

Now, we have introduced a waitlist window that prevents a client from being moved automatically within 30 minutes of the class start time. 

Know that a particular client lives next door and can make the class? Don’t worry, staff members can still move clients manually any time before the class or even after the class starts.   

Improvement #2  

Spot available email notification  
In the past, if you opted to notify customers when a spot became available in a class, only push notifications would trigger for clients with a Member App account. For those without the member app, they would receive an email notification.   

We’ve updated this rule to ensure that all clients now receive the email notification about the available spot. This way, all your customers now have the same clear communication channels. 

Feel free to comment below to let us know what additional waitlist enhancements you would like to see added in the future...