a year ago

Boost attendance with Amplify’s Monthly Loyalty Milestones workflow

Ensuring members attend your studio frequently is a great indicator of their long-term retention and loyalty. Incentivizing that with timely and consistent messages and rewards can be a great way to drive that engagement. With Amplify’s new workflow - Monthly Loyalty Milestones – you can automatically message members with emails, SMS, and push notifications based on how many times they visit in the current month.

As a quick reminder, a visit is counted when a client either scanned into the studio successfully or is marked as attended for a Class or Appointment. You can learn more on our article on the Visits Report.

As always, we want to make these tasks as simple as possible so we have created the workflow to include a pre-defined template which you can freely edit.

A top tip from our team: Try mixing and matching different tones of messages, based on what resonates with your community:

Light nudges, for example, a push notification with a simple “Congrats on your 8 visits this month, keep it up 💪”
Full rewards, like including a promo code for top attendees, for example, an SMS “Congrats on 20 visits this month! You can use LOYALTY10 to get 10% off your next pack of classes!”

These different messages can be used together, such as light nudges incentivizing towards full rewards, or at different stages, such as defaulting to light nudges recurrently but including full rewards if you’re doing a monthly attendance challenge with your community. Try a few different approaches and see what works best with your members.

You can find the workflow on Connect > Messages, as shown in the video tour below:

You can also learn more through our Knowledge Base article.

We hope this new workflow empowers you to engage your community in new and exciting ways and drives your member retention up, keeping more members at your studio. As always, we’d love to receive your feedback and any questions you have on this update as you start to use it!

a year ago

Discover the Latest Improvements to the Member App! 📱

We are committed to providing a seamless and user-friendly experience for your clients when booking events in your gym or studio. We're excited to introduce some exciting enhancements that will elevate the booking journey.

Appointment Filters

We've taken your feedback to heart! In addition to the Trainer filter, members can now refine their search using the Time filter, allowing them to quickly find appointments based on the time of day: "Morning," "Afternoon," or "Evening." This streamlines the process and simplifies finding the perfect appointment slot.

Quick-Book Next Week's Event

Booking future events has never been easier. With Quick Booking, members can reserve their spot for upcoming classes in just a few clicks. Say goodbye to the hassle of manually selecting dates; simply click "Book this event for next week," and you're all set!

Spot Booking with Room Map

When Spot booking is enabled, members can now choose their preferred spot in a class. To make it even more convenient, we've introduced the ability to upload and display a Room map image, making it a breeze for members to locate their favorite spots. Learn more about Spot booking in this Knowledge base article.

Cancelation Confirmation

We understand the importance of preventing accidental cancellations. That's why, when members wish to cancel a class, they will now see a cancellation confirmation popup. You have the flexibility to customize the popup text and provide relevant information regarding your cancellation policy.

We can't wait for you and your clients to explore these exciting updates! If you have any feedback or suggestions, please feel free to react or comment on this post! 👇

a year ago

New: Subscription Price Change: Make membership price adjustments with ease

Having complete control over your membership pricing is critical. Just as important is being able to manage your pricing easily without a lot of extra work. We're thrilled to announce an exciting enhancement to the ABC Glofox platform that gives you greater control – our new subscription price adjustment feature.

What’s New?

With the Subscription Price Adjustment feature, you can now easily update the price of your member's subscription:

Easily adjust the price of an Unlimited or Group subscription directly in the client profile on your Dashboard
Active, paused and locked states are all supported

Update subscriptions in bulk:

Too many subscriptions to update? Our team can help you out. Simply contact support@glofox.com to raise your request and we’ll help you take it the rest of the way.

What are the benefits?

Save time:

The old process of canceling and re-adding subscriptions just to change the price was problematic and time-consuming. With this new feature, you can now adjust prices on the fly, directly from the client profile.

Optimize business results:

Fine-tune your subscription pricing strategy to improve monthly revenue. You can now react quickly to rising costs or explore new revenue streams.

Your reports are safe:

Rest assured; reports will not be impacted. The new price will simply replace the old price on your reports.

Want to know more? You can check out our Knowledge Base here.

What are the limitations?

Restricted subscriptions, discounted subscriptions, future memberships and unlimited memberships with a recurring Add-on cannot be adjusted at this time

a year ago

Members can now directly reply to emails

Up until now, all emails sent by Glofox on your behalf were 1-way only, with no ability for your members to reply back directly. While members could start new email threads through the “Contact your studio” link in the email footer, this involves an extra step for your member, and it misses the context of the original email when you receive it.

Today, we’re excited to release the ability for members to reply directly to emails sent by Glofox! Going forward, members can now easily reply to emails they receive, and their reply will be sent to your studio email (you can change your studio email under Settings). This ensures all replies from members go directly to your existing email client, centralizing all queries there, and ensuring you can quickly reply to your members.

For this first release, the following emails support direct replies: Birthday messages, Class booking reminders, Appointment booking reminders, and all Amplify workflows – New leads, New clients, Member expiring, Member expired, and Member loyalty milestones.

If you want to disable the ability for your members to reply to a specific email, you can do so when editing its content in the “Enable message replies” toggle, as seen in the image below:

You can learn more about it in our Knowledge Base article.

This release is just a first step towards our current focus of enabling 2-way conversations between you and your members, which we’re looking to quickly evolve! As such, we’d love to receive your feedback and any questions you have on this update!

a year ago

Lost Members report updated

We have released a new version of the Lost Members report with your feedback the key contributing factor to the improvements we have made. Improving your experience in using this report is the primary goal of the update. Highlights include

New visual report user interface
30% faster report loading speed
More intuitive report download experience
Ability to click on a member name to bring up profile
Customisable table of member data

We plan to introduce similar improvements throughout our dashboard reports in the coming weeks and months. Feedback will help drive enhancements so please feel free to add yours below.

a year ago

Waitlist Improvements

We understand that having a smooth and responsive waitlist is important to both you and your members. Members are looking to pursue their fitness journey and you, of course, want to maximize class capacity and deliver a great experience. To help you get the most out of your waitlist, we’ve made some improvements.

Improvement #1

30-minute waitlist window 
Previously, a client would be automatically moved from the waitlist any time before the class started. In a perfect world, we would all be able to make it to our classes with just 30 minutes' notice.  However, we know that many customers won’t have enough time in their day to make it to your session in half an hour.

Now, we have introduced a waitlist window that prevents a client from being moved automatically within 30 minutes of the class start time.

Know that a particular client lives next door and can make the class? Don’t worry, staff members can still move clients manually any time before the class or even after the class starts.  

Improvement #2

Spot available email notification 
In the past, if you opted to notify customers when a spot became available in a class, only push notifications would trigger for clients with a Member App account. For those without the member app, they would receive an email notification.  

We’ve updated this rule to ensure that all clients now receive the email notification about the available spot. This way, all your customers now have the same clear communication channels.

Feel free to comment below to let us know what additional waitlist enhancements you would like to see added in the future...

a year ago

Spot Booking - Early access

We're thrilled to announce that early access to Spot Booking is now available! Say goodbye to spot battles and early studio arrivals – with Spot Booking, your clients can reserve their preferred spot when booking a class.

What's Included

Spot Booking early access offers:

Simple activation of Spot Booking in your Class Settings
Customizable spot labels (e.g. Bike / Bag)
Spot selection and visibility for clients in the Member App
Display of reserved spots in the Class Details screen

Coming Soon

We hear you ... We understand that members need the ability to visualize the room layout to easily find their preferred spot. That's why we're excited to announce that a room map feature is on its way! Stay tuned for more details on this enhancement.

Apply for Early Access

Ready to test out Spot Booking? Before getting started, make sure you read through the Knowledge Base article to learn more about the first version of the feature, how it works and what its current limitations are. To apply for early access fill out this form.

We value your feedback, so please leave your comments or reactions below.

a year ago

New ‘Visits’ report now live

You can now see how often your clients are visiting your location for a customisable period. ‘Visits’ combines client data from class/appointment attendance and access scanning (if enabled) to give you a clear picture of your client visit activity.

You can use this information to reward frequent visitors or to help understand and improve visit rates from clients who have a poor visit rate. For a period of your choosing, you can view

Total visit count, totals for those who visited and who did not visit

Average and median visit counts

Average days visited by clients by membership

Total visits and unique days visited by clients

All client visit details

If you are a platinum customer, you can find this new report in the activity section of our reporting menu. To find out more about upgrading to platinum please email Glofox.Support@abcfitness.com. To learn more about this report please visit our knowledge base article here.

Your feedback will drive future improvements to this report. Please feel free to provide feedback/suggestions below.

a year ago

Automatically Log Member Interactions from Amplify workflows

We’re excited to release a new feature that allows Amplify-sent messages to be automatically logged in a member’s profile.

We believe making it easy to understand how you're engaging with your members is essential for you to ensure they have an amazing experience. Until now, you've had the option to manually log interactions on member profiles - an essential feature. However, we know that's not the full story - your members are also getting automated messages, namely through Amplify, and we want you to have visibility into that.

This feature is now available across all Amplify workflows (New Leads, New Clients, Member Expiring, and Member Expired).

Take a look at the example below to see how each automatically logged interaction will show whether an email, SMS, or push notification was sent, and exactly which message in the workflow the member received at that time.

We’d love to hear your feedback on this feature!

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Still not using Amplify? Start automatically engaging with leads & clients today

2 years ago

Now Live: Trainer Availability for Client-Facing Appointments

We are continually improving our Glofox Appointments capabilities and we have an exciting new release to share - Introducing Trainer Availability for client-facing Appointment bookings!

Make scheduling easy and frictionless

Let clients self-schedule and manage their bookings 24/7 in the Member App

Let staff manage their own schedules

Share the scheduling burden with all staff, Trainers can now manage their availability

Fully optimised scheduling

Simply set the schedule and let Glofox manage your bookings and conflicts, ensuring you're never double booked

How do I set it up?

1) Add a daily schedule for trainers through the 'Appointment availability' button on your Dashboard calendar

2) Once the availability is set, the appointment slots will be displayed in the Member App for clients to book. All appointments the trainer is available to take will be displayed, clients can filter by Trainer.

Note: Ensure your Trainers are added to the right Appointments under 'Manage > Appointments'

What's coming next?

Recurring Trainer Availability: An enhancement to Trainer Availability is coming soon, which will ensure ongoing trainer hours can be set for Appointments
Private Appointments: Control which appointments you make visible for your clients to book
Appointments on the Web Portal: Clients will be able to book appointments on your website

If you need more details on the Trainer Availability, please check out the Knowledge Base here.

Want to know more?

For a recap on everything currently available on the new version of Appointments, watch this 90 second video.

Not yet using the new version of Appointments? Request access here.