We’ve added 5 new Audience groups for targeting your leads and clients with one-off emails. 

The 5 new groups are: 

• Former clients - Re-engage with former clients with new promotions and offers 
• Leads on trial - Target offers to leads that are currently on a free or paid trial 
• Expired trials - Encourage past trial customers to sign up   
• Failed payments - Send a friendly reminder to all customers with overdue payments  
• Low attendance - Incentivize your clients that haven’t visited in over 14 days to return to the studio 

How to use Audiences: 

• Go to Connect > Messages > One-off emails  
• Hit the 'Send new email' button  
• Select one of the audience presets that you would like to use  
• Create your email and send 

Coming Next: 

We’re also working on additional Audience groups for specific membership types and events. Let us know if there are specific groups you’d like to see! 

Our newest enhancement to the Glofox platform brings a more efficient and flexible flow for purchasing restricted memberships. Restricted memberships give you more control over the number of classes or appointments that a member can attend at your gym or studio. For example, you could create a restricted membership with 8 class credits to use per month. 

Take advantage of easy to use search capabilities for selecting the right items to purchase, more insight into taxes, discounts, subtotals and totals at checkout, as well as a single receipt for all of a member’s purchases.

1. Click the Checkout icon on the left side of the Dashboard 

  2.  On the new page, select the client you wish to purchase an item or items for by clicking "Select Client" 

  3. Click select item and select the product/service you wish to purchase for the client. 

  4. If required click select item again to select additional products or services for the client. 

  5. Select the payment method on the right of the page, under the Payment breakdown 

  6. Click "Pay" 

  7. Once the transaction has been completed you can "Close Cart" to return to the Dashboard or start a "New Checkout" 

For more information, please check out this support article or our quick loom video:

Now you can create and manage tasks right in Glofox, without the need for a 3rd party tool. Improve sales productivity and increase conversion rates by ensuring manual follow-ups like calls don’t slip through the cracks. 

How to Use Tasks: 

• Navigate to the Tasks page from the Home Menu 
• Use the Add a Task button in the top right 
• Select existing tasks to view and edit details such as notes or due dates
• Mark tasks as done once complete 

Learn more on the Knowledge Base

Available for for Platinum, Boost, and Elite customers. Please reach out to Glofox support if you would like to upgrade. 

Coming Next:  

Tasks are a key part of our work to improve Glofox’s CRM functionality.  

We’re also working on automated tasks, staff assignment, and many more updates to come. 

Understanding how email campaigns resonate with customers is an essential part of iterating and evolving your sales and marketing strategy, to craft the most meaningful messages, and drive your best business results. 

As such, we’re excited to release reporting for one-off emails! 

This enables you to click on a sent message in Connect > Messages > One-off emails and assess key success metrics: 

• Sent – who was targeted by the email 
• Delivered – who successfully received the email 
• Opens and open rate – who opened the email 
• Clicks and click rate – who clicked on a link within the email 
• Delivery Failed – who didn’t receive the email 

 
These metrics are shown in respective cards, all of which can be further analyzed by clicking on them, to see the full list of relevant customers, alongside the details for the event. Additionally, you can also:  

• See a time-series graph of Opened/Clicked over time, to see the evolution of engagement with that email. 
• Download the full report and download each of the drill-down lists for the metrics 
• Adjust the time period relevant for the data
   

You can learn more on our Knowledge Base article.

It’s worth noting that the report will only display data for newly sent one-off emails, so previously sent messages will be empty. 

As such, we’re excited to release our new drag-and-drop email editor! You can find it by going to Connect > Messages > One-off emails.

This editor radically enhances the customization capabilities available, including: 

• Full layout customization 
• In-depth text, color, spacing, and positioning formatting 
• Easy image uploader, with a built-in image editor 
• Integrated royalty-free image database  
• Video embedder 
• Call to action buttons 
• Social links 
• And much more! 

Additionally, we have four preset email templates that you can leverage so you don’t have to start from scratch! 

You can learn more about the new editor in the video walkthrough:  

Currently, the new editor is available on one-off emails and we'll be expanding it to emails from automated workflows too, so stay tuned for updates there.

In the meantime, we’d love to get your feedback and questions on this release, so we can continuously improve it! 

We're always looking for ways to improve your experience, and we're excited to introduce some updates to your calendar that will make scheduling and managing trainer availability even easier! 

Feature #1: 

View Trainer Availability Directly on the Calendar 

No more guesswork or back-and-forth to check in your Appointment Availability settings. View your trainer's availability in real-time on the calendar, making it easier to schedule trainer appointments.  

How to Use It: 

• Set Up Appointment Availability: Click on 'Appointment Availability' in the calendar section. Here, you can set your trainer’s availability.  
• Select a Trainer: Use the trainer filter on the calendar to select the trainer you're interested in. Note: only one trainer can be selected at one time.  
• See Availability: The trainer's available slots will appear as a blue bar on the calendar. The availability will be shown alongside the trainer’s booked appointments and classes.  

Feature #2:  

Additional Calendar Settings for a Personalized Experience 

• Start Your Week Your Way: Prefer your week to start on a Sunday? Or is Monday more your style? Now, you can set the calendar to begin on either day according to your preference. 

• Flexible Time Format: Tailor the calendar display to suit your business. Easily switch between 12-hour and 24-hour formats in the calendar settings, located to the left of your calendar. 

🚀 Ready to Explore? 🚀 

These updates are now live and waiting for you in the calendar settings. Dive in and discover how these enhancements can streamline your scheduling process! 

We've introduced a new social option in the Member App. In addition to Facebook and Twitter, members can now access your studio's Instagram page directly from the app. 

To set it up: 

• Log in to your studio dashboard 
• Go to "Settings" > "Edit Studio Details" 
• Add your Instagram handle  

Members will find the new Instagram icon on the Profile page within the "About Studio" section. 

We hope this update will enable your members to stay connected with your Instagram content! 

We're thrilled to introduce Class Filters - a highly anticipated Member app feature! Your members have eagerly awaited this, and it's finally here. 

What's New? 

• Facility Filter: Members can easily discover classes at their preferred location. 
• Trainer Filter: They can choose their favourite class instructors. 
• Time of Day Filter: Finding classes that fit their schedule is a breeze – morning, afternoon, or evening. 

Why It Matters? 

• Simplify booking in busy studios. 
• Personalize class searches to cater to your members' preferences. 
• Easily find classes in different facilities. 

Invite your members to dive into Class Filters today and enhance their booking experience!