Members can now use the POS Terminal to purchase credit packs through the updated checkout dashboard in ABC Glofox.  

Credit packs can now be processed through the latest checkout flow, providing a faster checkout experience and supporting in-person POS Terminal transactions including card payments, contactless, Apple Pay, Google Pay and other wallets.  

Additionally, the transaction summary screen and post-checkout quick actions allow you to easily confirm the details and outcome of the transaction and quickly take relevant follow-on actions at the click of a button. 

Just click on the “Order Device” button on the checkout dashboard to get in contact with our team or reach out directly to paymentsupport@glofox.com.  

Add an extra layer of protection to your account with two-step verification. 

Instead of relying solely on a password, Two-step verification also requires a one-time verification code that's sent to your email each time you log in.

This helps prevent security threats like unauthorized access to your dashboard, manipulation of your payment settings, and potential data breaches—even if a bad actor has obtained your password.

How do I enable Two-Step Verification?

As an Admin or Superadmin, to enable two-step verification, you must:

1. Go to Manage > Trainers
2. Open your profile
3. Click on the "Configure two-step verification" button
4. Upon being clicked, a new modal will pop up, where you can read detailed information.
5. Click on the "Enable two-step verification" toggle.

Note that you must access the email associated with your profile to receive the required verification code, so make sure that the email address is accurate and updated.

We’re excited to announce a new class booking setting! This setting restricts the total number of upcoming bookings a client can hold at any given time, regardless of the timeframe.

What do I need to know?

• Under your Booking Settings, Admins can activate and set a max number of upcoming bookings e.g. the client can have a max number of 15 bookings at any one time.
• As the client attends/cancels classes and the number of upcoming bookings decreases, they can book additional classes within the allowed limit.

Key Benefits:

• Improved access for all clients: By preventing power users from booking all available spots, this setting ensures fair access to classes for all clients
• Enhanced member retention: By offering more equitable booking opportunities, you can reduce client churn and keep members engaged and satisfied

How is this different to the original max booking setting?

• Time-Based vs. Total Upcoming Bookings: Our original max booking setting is time-bound (e.g. X number of bookings per week), while this new setting caps the total number of future bookings a client can hold at any moment

You can use both settings in tandem, or choose to use one or the other.

Please see more details in our Knowledge Base article. 

How to Use It: 

• Navigate to Connect > Messages > Automated messages 
• Open an automated workflow 
• Click on "Add new step" 
• Select "Task" 
• Specify the task details 
• Once configured, click "Add to workflow" 

Automated Tasks are available for Elite Customers as well as those with the Amplify add-on. 

Other Tasks improvements: 

1. Staff Assignment: You can now assign tasks to specific staff members from the task details screen when creating or editing a task 

1. Overdue Tab: View a list of past-due tasks by accessing the new overdue tab on the Tasks screen 

1. Today Tab: View a list of tasks with a due date of today 

Manual Task management is available for Platinum, Boost, and Elite customers. 

Now you can create and manage tasks right in Glofox, without the need for a 3rd party tool. Improve sales productivity and increase conversion rates by ensuring manual follow-ups like calls don’t slip through the cracks. 

How to Use Tasks: 

• Navigate to the Tasks page from the Home Menu 
• Use the Add a Task button in the top right 
• Select existing tasks to view and edit details such as notes or due dates
• Mark tasks as done once complete 

Learn more on the Knowledge Base

Available for for Platinum, Boost, and Elite customers. Please reach out to Glofox support if you would like to upgrade. 

Coming Next:  

Tasks are a key part of our work to improve Glofox’s CRM functionality.  

We’re also working on automated tasks, staff assignment, and many more updates to come. 

Understanding how email campaigns resonate with customers is an essential part of iterating and evolving your sales and marketing strategy, to craft the most meaningful messages, and drive your best business results. 

As such, we’re excited to release reporting for one-off emails! 

This enables you to click on a sent message in Connect > Messages > One-off emails and assess key success metrics: 

• Sent – who was targeted by the email 
• Delivered – who successfully received the email 
• Opens and open rate – who opened the email 
• Clicks and click rate – who clicked on a link within the email 
• Delivery Failed – who didn’t receive the email 

 
These metrics are shown in respective cards, all of which can be further analyzed by clicking on them, to see the full list of relevant customers, alongside the details for the event. Additionally, you can also:  

• See a time-series graph of Opened/Clicked over time, to see the evolution of engagement with that email. 
• Download the full report and download each of the drill-down lists for the metrics 
• Adjust the time period relevant for the data
   

You can learn more on our Knowledge Base article.

It’s worth noting that the report will only display data for newly sent one-off emails, so previously sent messages will be empty.