We have released a new version of the Lost Members report with your feedback the key contributing factor to the improvements we have made. Improving your experience in using this report is the primary goal of the update. Highlights include  

• New visual report user interface 
• 30% faster report loading speed 
• More intuitive report download experience 
• Ability to click on a member name to bring up profile
• Customisable table of member data 
  
   
  
  
   
  We plan to introduce similar improvements throughout our dashboard reports in the coming weeks and months. Feedback will help drive enhancements so please feel free to add yours below. 
  
  

We understand that having a smooth and responsive waitlist is important to both you and your members. Members are looking to pursue their fitness journey and you, of course, want to maximize class capacity and deliver a great experience. To help you get the most out of your waitlist, we’ve made some improvements. 

Improvement #1

30-minute waitlist window  
Previously, a client would be automatically moved from the waitlist any time before the class started. In a perfect world, we would all be able to make it to our classes with just 30 minutes' notice.  However, we know that many customers won’t have enough time in their day to make it to your session in half an hour. 

Now, we have introduced a waitlist window that prevents a client from being moved automatically within 30 minutes of the class start time. 

Know that a particular client lives next door and can make the class? Don’t worry, staff members can still move clients manually any time before the class or even after the class starts.   

Improvement #2  

Spot available email notification  
In the past, if you opted to notify customers when a spot became available in a class, only push notifications would trigger for clients with a Member App account. For those without the member app, they would receive an email notification.   

We’ve updated this rule to ensure that all clients now receive the email notification about the available spot. This way, all your customers now have the same clear communication channels. 

Feel free to comment below to let us know what additional waitlist enhancements you would like to see added in the future...

We’re excited to release a new feature that allows Amplify-sent messages to be automatically logged in a member’s profile.

We believe making it easy to understand how you're engaging with your members is essential for you to ensure they have an amazing experience. Until now, you've had the option to manually log interactions on member profiles - an essential feature. However, we know that's not the full story - your members are also getting automated messages, namely through Amplify, and we want you to have visibility into that. 

This feature is now available across all Amplify workflows (New Leads, New Clients, Member Expiring, and Member Expired). 

Take a look at the example below to see how each automatically logged interaction will show whether an email, SMS, or push notification was sent, and exactly which message in the workflow the member received at that time. 

2) Once the availability is set, the appointment slots will be displayed in the Member App for clients to book. All appointments the trainer is available to take will be displayed, clients can filter by Trainer. 

• Note: Ensure your Trainers are added to the right Appointments under 'Manage > Appointments' 

What's coming next? 

• Recurring Trainer Availability: An enhancement to Trainer Availability is coming soon, which will ensure ongoing trainer hours can be set for Appointments 
• Private Appointments: Control which appointments you make visible for your clients to book    
• Appointments on the Web Portal: Clients will be able to book appointments on your website 

If you need more details on the Trainer Availability, please check out the Knowledge Base here. 

Want to know more? 

For a recap on everything currently available on the new version of Appointments, watch this 90 second video. 

Not yet using the new version of Appointments? Request access here.

We're excited to announce an enhancement to our automated Class Booking Reminders and Birthday Messages! Until now, you could automatically email your members to celebrate their birthdays and to remind them of their upcoming classes, and with today's release, you can now also do so with automated SMS messages! 

You can easily activate these by going to the “Connect > Messages” tab. See an example in the GIF below: 

We’d love to hear your feedback on this feature! 

We're excited to announce an enhancement to our recent release of appointment booking reminders! Until now, you could automatically email your members to remind them of their upcoming appointments, and with today's release, you can now also remind your members with automated SMS messages!

This will message members 24h before an appointment they’re booked for, reducing no-shows. As before, you can easily activate it by going to the “Connect > Messages” tab. See the example in the GIF below:

We’re excited to release a new messaging automation: appointment booking reminders! You can easily activate it by going to the “Connect > Messages” tab. 

This will email members 24h before an appointment they’re booked for, reducing no-shows. Learn more about it by watching the 60s video below: 

Alternatively, check out our Knowledge Base article to learn more.

We’d love to hear your feedback on this feature!  

Note: this is only available for the new version of Appointments, as alongside the recent improvements, Appointment Booking Reminders play an integral part in improving the new Appointments solution. Still not using the new version of Appointments? Learn more about it here and message us to make the switch 

Learn more about the Payouts report here. Feedback welcome below.