We now have a new version of Appointments available! This updated version provides increased flexibility across appointment creation and management. We’re continuing to improve this version, so you can expect ongoing updates over the coming weeks and months!  

What to expect on the new version of Appointments: 

• Flexibility to create different appointment types, durations and prices i.e. PT 30 minute- $40, PT 45 minute - $60, Nutrition consultation 60 minute - $50
• Trainers/Admins have the ability to schedule their own appointments on the go in the Pro App 
• Bookings will not be processed if a conflict is detected i.e. trainer has another booking at the same time, client has another booking 
• Members will be able to view and book the desired appointment type, trainer, duration and price in the Member App
• Staff will have the ability to add a client when creating an appointment slot on the Dashboard and Pro App, this will improve efficiency and streamline the booking process

Find more information on the appointments improvements here. 

Migration 

It’s now possible to migrate to the new Appointments version. Please note:  this Appointments version does not offer a recurring trainer scheduler yet, client side bookings are only available through the Member App, not the Web Portal. More info here. Please review the article and email product-team@glofox.com if you would like to migrate to the new version.  

Coming next

Recurring Appointment Bookings is now available for early access. Note that this feature will only be available on the new version of Appointments. More information can be found in the Knowledge Base article. If you’re already using the new version of appointments and would like to gain access to Recurring Appointments, email product-team@glofox.com. 

If you have any questions, please comment below or contact support. 

We are delighted to announce that we have released Promo codes for all Glofox customers to help you increase membership sales in the new year!

Promo codes can be created in Glofox for your leads and clients to use in the member app. Super Admin users can create a promo code in the Manage > Discounts tab. Promo codes can currently only be applied to membership purchases. When your clients apply a promo code in the checkout, it will reduce the price of the initial payment and subsequent subscription cycles by a set percentage. For recurring subscriptions you can adjust the number of payment cycles the discount will apply to.

If you want to end the promotion, you can deactivate the promo code, which will turn it off temporarily so it can be used later. You can find out more on Promo codes in this Knowledge Base article.

Deleting/Editing discounts

For selected customers we have also enabled early access to discount deletion and the ability to edit the discount name and description fields. Deleting a discount code will remove it from Glofox, preventing staff and clients from being able to view and use the discount, as well as the associated promo code, for future purchases. Deleting a discount will not remove the discount from existing recurring subscriptions. We will enable this functionality to all customers in the following weeks.

Opt-out of using Promo codes or give your feedback

If you don’t plan to use promotions for your studio, you can opt-out by sending us an email to product-team@glofox.com. We will disable the feature and your clients will not have the ability to add promo codes in the checkout. We would also welcome any additional feedback you’d like to share on this feature and improvements you’d like to see in future.

We are delighted to announce that we’ve added a new section called My visits to members’ profiles! 

By showing your members stats on their attendance and studio check-ins, we aim to motivate them to visit the studio more often, drive more user engagement onto the app and encourage them to achieve milestones. 

In their profiles, members can now see:

• Total number of classes attended. 
• Total number of studio check-ins (if attendance is not available).
• Time since they joined your studio. 
• Class attendance for the current month.
• Studio check-ins for the current month. 

Please note if your studio doesn’t track attendance or check-ins, My visits widget will not appear on your members’ profiles. 

We kindly invite you to share feedback on this new feature below!

Did you know increasing your customer retention by 5% can boost your revenue by up to 95%? Yet most businesses under-invest in retention. With Amplify’s workflow “Member expired”, you can effortlessly automate win-back campaigns to re-engage your lost members. With the New Year coming up and people getting excited about their 2023 goals, what better time to remind your past members of their journey with you and all the benefits of being part of your community?

You can access and activate the workflow through the Connect > Messages tab. 

You can learn more on the Knowledge Base article

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Coming soon:
Here’s a sneak peek of our upcoming Amplify enhancements

• Reward your members for achieving key milestones, such as the time they’ve been at your studio and how many times they’ve attended with our upcoming loyalty workflows.
• Gain full flexibility for customizing your workflows with the ability to add entirely new messages (email, SMS, and push notifications) directly in the dashboard, without having to contact us.

Still not using Amplify? Start automatically engaging with leads & clients today

We are excited to announce the first release of Promo Codes in the app! This new feature allows you to easily create and manage promo codes to offer discounts and incentives for your gym memberships.

Simply log into Glofox and navigate to Manage > Discounts section to create the promo codes. Once enabled, you can easily share them with your audience through social media, email and other marketing channels. Promo codes can be redeemed by users through the member app, making it convenient for both you and your customers, as the discounted price will automatically be applied to their membership purchase. 

You can find out more on Promo codes in this Knowledge Base article.

Coming soon

This is just the first release of this feature, and we have many exciting improvements coming in the future. Soon, you will be able to track the success of your promo codes, customize expiration dates, and even set limits on the number of times a code can be used. We will also be extending promo code usage to other purchase types including credit packs and will enable users to redeem them through other channels such as the web integration. 

Early access

We have already enabled the feature for a number of customers, and will be rolling out to everyone looking to use Promo codes soon. If you want early access and start using the feature today, please reach out to product-team@glofox.com. Your feedback will drive future improvements on this feature, so please let us know your thoughts and ideas below.

We have released new and improved Sales and Payouts Reports. Both reports allow for greater in-depth analysis with drill down functionality added for all key metrics.

Our new Sales Report has added visualizations along with the option to view all key data broken down at an invoice or transaction level. Pending and forgiven sales are also now easily viewable.

The new Payouts Report for the first time allows payouts to be easily viewed by transactions over time. You can drill down into all headline figures and view payouts scheduled to happen in the near future.

We have also made some changes to the reporting navigation layout with the all revenue reports now top of the menu

We welcome your feedback on these changes below. To find out more on these improvements visit our knowledge base Sales page here and our Payouts page here

Last week we released a new Amplify workflow “Member Expiring” to you in early access, allowing you to automatically engage with clients whose pre-paid memberships are about to expire. We just released an update to also include unlimited memberships, enabling you to retain even more customers at risk of churning.

For members who’ve scheduled the cancellation of a recurring membership or who are on a fixed-term contract, once the term ends, re-engaging with them is very difficult and costly. Communicating with them prior to their end date with a compelling offer is the perfect opportunity to retain them. The Member Expiring workflow automates this process for you!

You can learn more on the Knowledge Base article

—

Coming soon:
Here’s a sneak peek of our upcoming Amplify enhancements

• Winback lost members with our upcoming “Member expired” workflow
• Gain full flexibility for customizing your workflows with the ability to add entirely new messages (email, SMS, and push notifications) directly in the dashboard, without having to contact us.

Still not using Amplify? Start automatically engaging with leads & clients today

Attracting new clients can cost 5x as much as retaining your existing ones, yet most businesses under-invest in retention. With Amplify’s new workflow “Member expiring”, we want to make it effortless for you to reach out to clients whose memberships are about to expire. This is a great opportunity to remind them of their journey with you, the benefits of being part of your community, and incentivize them to stay (possibly with a well-timed discount or free service).

You can learn more on the Knowledge Base article

Early access notes: Today’s update targets pre-paid memberships and we’ll follow up with making it available for all unlimited membership types in the next couple of weeks. 

—

Coming soon:
Here’s a sneak peek of our upcoming Amplify enhancements

• “Member expiring” workflow supports all unlimited memberships
• Winback lost members with our upcoming “Member expired” workflow
• Gain full flexibility for customizing your workflows with the ability to add entirely new messages (email, SMS, and push notifications) directly in the dashboard, without having to contact us.

Still not using Amplify? Start automatically engaging with leads & clients today

As the next step towards giving you more flexibility on your Amplify automated workflows, you can now easily enable and disable individual workflow messages!

This is particularly useful if you want to momentarily test a different cadence, disabling particular messages without having to permanently delete them, and giving you the ability to easily re-enable them afterward as desired.

—

Coming soon:
Here’s a sneak peek of our upcoming Amplify enhancements

• Save members at risk of churning with our upcoming “Member expiry” workflow
• Gain full flexibility for customizing your workflow cadence with the ability to add entirely new messages (email, SMS, and push notifications) directly in the dashboard, without having to contact us.

Still not using Amplify? Start automatically engaging with leads & clients today

We know that acquiring and retaining clients is the backbone of any fitness business, and repeating this day-in-day-out is essential to maximize your revenue. However, we see common challenges with prioritizing day-to-day operations and the lack of a structured approach when engaging prospective and current members.

With Amplify, our custom-built Customer Engagement Platform, you can ensure that every new lead you acquire and client you retain are being consistently engaged 24/7 through automated messaging workflows. Leads need nurturing and results show Amplify can convert 150% more leads to paying members through the New Leads flow.

Amplify is available now on your Dashboard and you can try it for FREE for 30 days to experience firsthand how it can improve your business. Activate it with one click in the Connect section and start automatically engaging with your new leads and clients! 

Simply: 

• Navigate to the Connect section 
• Review the default messages within the New Leads and New Clients flow 
• Toggle one or both workflows to ‘ON’ 

If after your 30-day trial, you are unsure as to whether you want to continue using Amplify you can reach out to us to find out more about how to increase your revenue with Amplify or simply toggle both workflows off before the trial ends.

Activate trial now