Never miss an opportunity to celebrate your milestones with your members with our newly added birthday milestone reminder and year to date visits tracking across our dashboard and pro app.

We've brightened up the pro app with a new birthday icon visible to gym staff right from the class roster! Also from the class roster on the Pro App, we've added year to date visits tracking to make it easier than ever to cheer on members as they progress. Year to date visits tracking is also available on the member profile within the pro app, making it easier than ever to cheer members on!

To compliment these updates, we've added year to date tracking within the dashboard, available from both the member profile and class drawer.

What’s new?

• View Year to Date visits on Pro App: View yearly progress on the Pro App from the client roster or member profile.
• View Year to Date visits on Dashboard: Select a member profile or class roster to view member progress to date.
• Birthday Milestone: Get notified when a member attends your class and is celebrating a birthday right from the Pro App.

Please contact your  customer success manager or support team to enable year to date visits.

• Consistent Visibility: Whether you are on the dashboard, Pro App, checking a member into a club or into a class, members yearly progress will always be visible. 

  • Loyalty recognition: Never miss a milestone. 
  • Foster Connection: Celebrate with members adding a personalized touch to your interactions. 

Get ready to increase revenue and offer more options to your member base to engage with your gym or fitness studio.

We've expanded our appointment functionality to allow appointments to be created with capacity greater than 1 opening up the possibilities to semi private personal training or small group classes.

We'd love it if you could check out these updates and let us know what you think!

What’s new?

• Set capacity greater than 1: Create a new appointment and set the capacity to any number greater than 1.
• Add members: Allow multiple members to book into the same appointment.

We hope you'll take advantage of some of these key benefits:

• Offer Variety: Bridge the gap between one-on-one personal training and larger group classes.
• Create Personalization: Provide a more personalised experience while maintaining the benefits of group dynamics
• Increase Revenue: Create additional revenue and reduce lost business with greater flexibility in service offerings.

For more information, check out our knowledge base article here.

Let us know what you think!

We’re excited to announce that you can now schedule a cancellation for a restricted membership. Previously, it was only possible to set an immediate cancellation for any clients on a restricted membership. With this update, you can:

• Reduce admin burden by ensuring staff no longer have to set reminders to cancel a restricted membership in 30 days time
• Ensure that you never miss a cancelation request deadline.
• Avoid upset clients due to unexpected charges.
• Less potential for refund processing.

How do I schedule a cancellation?

• On the 'Memberships' tab on the client profile, hit 'Actions'
• Then 'Cancel membership'
• Choose a date for the membership to be canceled

Points to note:

• No changes to credit handling: Note, that credits will not be automatically adjusted when a cancellation is scheduled. Staff will need to manually adjust credits as necessary.

Add an extra layer of protection to your account with two-step verification. 

Instead of relying solely on a password, Two-step verification also requires a one-time verification code that's sent to your email each time you log in.

This helps prevent security threats like unauthorized access to your dashboard, manipulation of your payment settings, and potential data breaches—even if a bad actor has obtained your password.

How do I enable Two-Step Verification?

As an Admin or Superadmin, to enable two-step verification, you must:

1. Go to Manage > Trainers
2. Open your profile
3. Click on the "Configure two-step verification" button
4. Upon being clicked, a new modal will pop up, where you can read detailed information.
5. Click on the "Enable two-step verification" toggle.

Note that you must access the email associated with your profile to receive the required verification code, so make sure that the email address is accurate and updated.

We are making it easier than ever to retain customers that have had a change of heart on cancelling their membership!

Streamline operations and ensure seamless continuation of memberships with the added ability to now cancel a scheduled cancellation for unlimited memberships. With this release, you can:

• Efficiently remove any scheduled cancellations with a click of a button.
• Avoid the lengthy process of creating a new membership.
• Streamline operations for both staff and member experiences.

How can I remove a scheduled cancellation?

• Hit 'Actions'
• Select 'Remove cancellation'
• The removal will be visible in the membership history