Glofox Announcements

a year ago

Automatically remind members of their upcoming appointments

We’re excited to release a new messaging automation: appointment booking reminders! You can easily activate it by going to the “Connect > Messages” tab. 

This will email members 24h before an appointment they’re booked for, reducing no-shows. Learn more about it by watching the 60s video below: 

Alternatively, check out our Knowledge Base article to learn more.

We’d love to hear your feedback on this feature!  


Note: this is only available for the new version of Appointments, as alongside the recent improvements, Appointment Booking Reminders play an integral part in improving the new Appointments solution. Still not using the new version of Appointments? Learn more about it here and message us to make the switch 

a year ago

Payouts report enhancements

Increased visibility of your future payouts has been added to the Payouts report. 

To help present this new detail as clearly as possible we have made some small changes to the report layout. We now present three distinct cards atop of the Payouts report. 

  1. Completed payouts. These are the payouts that have arrived in your bank account 
  2. In transit payouts. These are payouts that are currently on the way to your bank account
  3. Estimated in future payouts. These are the payouts that are currently being compiled by payment providers. These will in time move into ‘In transit’ and then ‘Completed’ 

Based on feedback we have added tables for each payout category broken down by payout date. All payout groupings can be drilled into at a payout, transaction and item level.  

We have also extended the 'completed payouts' chart to the last 12 months and added a table for payouts by revenue stream.  

Learn more about the Payouts report here. Feedback welcome below. 

  



a year ago

Discounts & Promo Codes - Insights

We’re delighted to announce the latest improvement to our Discounts & Promo Codes feature which we're in the process of rolling out to all branches. This new enhancement brings visibility to the key data for your discounts and promotions showing you: 

  • Usage data – how many times have discounts been applied, and where were they applied  
  • Total discounted amount – what’s the monetary value of the discounts given 
  • Revenue from discounted charges – what’s the total revenue earned from charges that included this discount 

 

  

We believe these insights will help you better understand the performance of your promotions to help you maximize success but we’d love to hear your feedback, especially if there’s any additional insights you’d like to see added.  

This new Insights tab is located on the Discounts Definition screen: 

 

Each Discount will have its own Insights tab. Please note Insights are not visible for deleted discounts. 

For more information about this new feature please see here. 

2 years ago

'Add-on' reporting improvements are now live


You can now easily find out which of your members have an active Add-on, what type of Add-on they have, along with the price paid. This information can be found via the new 'Members by Add-on' table on your Members Report. The same information is also available at a member level if you drilldown into any of the key member metrics at the top of this report.

To help with visibility of recent Add-on sign ups we have added a specific Add-on table at the bottom of our 'New Memberships' report. You can select a time period of your choosing and you will be able to see number of Add-ons purchased, broken down by type and with member level details available via further drilldown so you can see who has purchased and at what price.

As always your feedback will help drive further improvements in this area so please feel free to add yours below.


2 years ago

Add new emails, SMS, and push to all Amplify workflows

Following up on the early-access Beta release two weeks ago, we’re excited to announce the full release of a new feature enabling you to more deeply customize Amplify!  

With this, you can now add new emails, SMS, and push notifications to all Amplify workflows, giving you full customization of your sequence of messages when: 

  • Converting new leads
  • Onboarding new clients 
  • Retaining expiring members 
  • Reengaging lost members 

Learn how you can add new multi-channel messages in the below example, where we add a push notification to the "New Clients" workflow, to congratulate new clients upon completing their first week:  

 

Stay tuned for more Amplify updates soon, as we look towards continuously improving it! 

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Still not using Amplify? Start automatically engaging with leads & clients today 

2 years ago

New navigation layout now available

We're excited to release Glofox's new navigation layout to boost your team's productivity and enhance the organization of your tasks. With no structural or operational changes, your system will work and perform in the exact same way with an easier navigation layout located to the left of your dashboard.

In these first few weeks you will still be able to move back and forth between your new and old navigation layout in a simple process, shown here:

This is the start of our transition towards our new and improved brand as part of the wider ABC group, for more information on this, check out our recent post.
2 years ago

Recurring Appointments & Bulk Delete Now Live

We’re excited to announce that the Recurring Appointment Bookings feature is now available for any customer using the new version of Appointments!

Multiple appointments can now be created simultaneously in one booking from your Dashboard  - saving hours of admin time and ensuring your clients secure their preferred weekly slot.  

What does the first version include? 

  • On the Dashboard calendar, staff can create Appointment bookings on behalf of the client for up to 3 months in the future
  • The bookings are created as unpaid bookings. 
    • Trainers/Admins can take payment for the booking any time after the booking is created, any type of payment can be used i.e. credits (if available on the client’s account), cash, card etc.
  • The bookings can be made regardless of the memberships type (PAYG, Restricted, Unlimited, Credit Packs are all supported)
  • Recurring appointments can be deleted individually or in bulk 

How can I set up a Recurring Appointment Booking? 

  • To set up a recurring appointment, simply click on a slot on the Dashboard calendar 
  • Set the appointment up for one or multiple days 
  • Select the date you want the appointment series to end 

To delete all remaining appointments within a series, simply select the appointment from the calendar on the Dashboard, and select the bulk delete option ‘This and all following appointments’. 

For more information on Recurring Appointment Bookings, see here. 

How can I get access to the new version of Appointments? 

If you are not yet using the new version of Appointments and you would like more flexibility to set up any appointment type, duration, and benefit from recurring appointments, check out this article to understand whether it would be suitable for your business. If you would like to proceed, email product-team@glofox.com. 

2 years ago

[Beta] Add new automated emails, SMS, and push to Amplify

We’re excited to announce a new feature for giving you more customization over Amplify, our customer engagement add-on!  

All Amplify workflows have pre-defined templates that follow the industry’s best practices, but we know that you may want to tailor them to your audience. Up until now you could enable/disable individual messages and now you can take it a step further and add entirely new messages, to customize the entire cadence.  

You can now add new emails, SMS, and push notifications to the New Leads workflow, as shown in the video below: 

 

We would love to get your feedback on this new feature! 

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Still not using Amplify? Start automatically engaging with leads & clients today 

2 years ago

Promo Codes - Web Integration, Credit Packs & Usage Limits

We are delighted to announce some of our latest updates to promo codes that we’ve been rolling out to customers. 

These updates add the following functionality: 

  • Set limits on the number of times a client can use a promo code 
  • Allow promo codes to be used for Credit Pack purchases 
  • Allow promo codes to be used on the Web Integration 

Limit client usage of promo codes 

You can now set a limit of how many times each client can use the promo code, helping you to better control the offers you share with your clients.  

On the discount definition screen within the dashboard, simply check the tick box to enable the limit, and edit the number of uses view the text field as shown in the screenshot below: 

Please note that once you’ve saved this change you will not be able to edit the value again. 

 Upon saving you will see the limit you have set displayed in the discount summary: 

 Allow promo codes for Credit Pack purchases 

Once this feature is enabled, promo codes will be usable for credit pack purchases in addition to membership purchases. Clients using the Member App (and Web Integration if enabled – see below), will be presented with the promo code field where they can enter and apply a promo code. 

 Allow promo codes to be used on the web integration 

With this feature enabled your clients will be able to use promo codes on Memberships and Credit Pack purchases on the web integration. 

To find out more about discounts and promo codes please visit our knowledge base article here. 

If you would like to share any feedback, insights or queries please reach out to product-team@glofox.com 

2 years ago

New Version of Appointments

We now have a new version of Appointments available! This updated version provides increased flexibility across appointment creation and management. We’re continuing to improve this version, so you can expect ongoing updates over the coming weeks and months!  

What to expect on the new version of Appointments: 

  • Flexibility to create different appointment types, durations and prices i.e. PT 30 minute- $40, PT 45 minute - $60, Nutrition consultation 60 minute - $50
  • Trainers/Admins have the ability to schedule their own appointments on the go in the Pro App 
  • Bookings will not be processed if a conflict is detected i.e. trainer has another booking at the same time, client has another booking 
  • Members will be able to view and book the desired appointment type, trainer, duration and price in the Member App
  • Staff will have the ability to add a client when creating an appointment slot on the Dashboard and Pro App, this will improve efficiency and streamline the booking process

Find more information on the appointments improvements here. 

Migration 

It’s now possible to migrate to the new Appointments version. Please note:  this Appointments version does not offer a recurring trainer scheduler yet, client side bookings are only available through the Member App, not the Web Portal. More info here. Please review the article and email product-team@glofox.com if you would like to migrate to the new version.  

Coming next

Recurring Appointment Bookings is now available for early access. Note that this feature will only be available on the new version of Appointments. More information can be found in the Knowledge Base article. If you’re already using the new version of appointments and would like to gain access to Recurring Appointments, email product-team@glofox.com. 

If you have any questions, please comment below or contact support.