We’re excited to announce that you can now schedule a cancellation for a restricted membership. Previously, it was only possible to set an immediate cancellation for any clients on a restricted membership. With this update, you can:

• Reduce admin burden by ensuring staff no longer have to set reminders to cancel a restricted membership in 30 days time
• Ensure that you never miss a cancelation request deadline.
• Avoid upset clients due to unexpected charges.
• Less potential for refund processing.

How do I schedule a cancellation?

• On the 'Memberships' tab on the client profile, hit 'Actions'
• Then 'Cancel membership'
• Choose a date for the membership to be canceled

Points to note:

• No changes to credit handling: Note, that credits will not be automatically adjusted when a cancellation is scheduled. Staff will need to manually adjust credits as necessary.