We understand that having a smooth and responsive waitlist is important to both you and your members. Members are looking to pursue their fitness journey and you, of course, want to maximize class capacity and deliver a great experience. To help you get the most out of your waitlist, we’ve made some improvements. 

Improvement #1

30-minute waitlist window  
Previously, a client would be automatically moved from the waitlist any time before the class started. In a perfect world, we would all be able to make it to our classes with just 30 minutes' notice.  However, we know that many customers won’t have enough time in their day to make it to your session in half an hour. 

Now, we have introduced a waitlist window that prevents a client from being moved automatically within 30 minutes of the class start time. 

Know that a particular client lives next door and can make the class? Don’t worry, staff members can still move clients manually any time before the class or even after the class starts.   

Improvement #2  

Spot available email notification  
In the past, if you opted to notify customers when a spot became available in a class, only push notifications would trigger for clients with a Member App account. For those without the member app, they would receive an email notification.   

We’ve updated this rule to ensure that all clients now receive the email notification about the available spot. This way, all your customers now have the same clear communication channels. 

Feel free to comment below to let us know what additional waitlist enhancements you would like to see added in the future...