Up until now, all emails sent by Glofox on your behalf were 1-way only, with no ability for your members to reply back directly. While members could start new email threads through the “Contact your studio” link in the email footer, this involves an extra step for your member, and it misses the context of the original email when you receive it. 

Today, we’re excited to release the ability for members to reply directly to emails sent by Glofox! Going forward, members can now easily reply to emails they receive, and their reply will be sent to your studio email (you can change your studio email under Settings). This ensures all replies from members go directly to your existing email client, centralizing all queries there, and ensuring you can quickly reply to your members.

For this first release, the following emails support direct replies: Birthday messages, Class booking reminders, Appointment booking reminders, and all Amplify workflows – New leads, New clients, Member expiring, Member expired, and Member loyalty milestones. 

If you want to disable the ability for your members to reply to a specific email, you can do so when editing its content in the “Enable message replies” toggle, as seen in the image below: 

You can learn more about it in our Knowledge Base article. 

This release is just a first step towards our current focus of enabling 2-way conversations between you and your members, which we’re looking to quickly evolve! As such, we’d love to receive your feedback and any questions you have on this update!