The issue affecting all META Paid and Organic connections and downloads on your performance data is now resolved.  Data is updating and will be complete by end of day (AEST).

There is currently an issue affecting all META Paid and Organic connections and downloads. Our engineering team is investigating the issue and we will inform you as soon as it is resolved.

Digivizer has released a new view, to save users time in understanding content performance across multiple social media platforms. 

Digivizer Owned, allows customers to understand performance across all organic social media platforms, accounts and content. It helps our users: 

1. Identify the best performing content, assessing total organic social channel and campaign impact
2. Easily identify top-performing posts and understand overall engagement metrics across all their organic social channels.

Key features include:

• A single view displaying content from all your organic social platforms.
• Sorting options based on engagement, likes, comments and shares to gauge content effectiveness.
• Filter by campaign names, hashtags,  keywords or product names to assess total organic campaign impact.
• Compare engagement metrics between executive and brand accounts to determine which drives more interaction.

By providing a single view to monitor and analyze all your organic social media activity, Digivizer Owned saves time and enhances strategic decision-making for all our customers.

Read our help documentation for more information.

Facebook recently experienced an issue that caused some of our users to receive notifications suggesting they may need to reconnect their accounts to Digivizer.

Facebook have now resolved this issue. 

We can confirm that all connections and data, where permissions exist, remain in place without any disruption.

If you have any questions or concerns, please contact us. Your feedback helps us ensure everything is running smoothly.

Thank you for your understanding.

Our Monday-morning Express emails sent 8th April 2024 may not have included the full 7-days worth of Paid Media performance data. This was due to a configuration error on one of our databases which has since been corrected.

The Digivizer Platform is up-to-date and contains all your recent Paid Media performance data, as will all subsequent reports run from this morning.

If you wish to re-run the Express report with the updated Paid Media performance data and send to your team, you can do so by the following steps once you’ve logged into Digivizer:

1. Click the ‘Reporting’ tab

2. Choose either “PDF” or “Email” report, depending on whether your want an overview (Email) or an in-depth report (PDF)

3. Choose the dates you wish to run for. The Monday morning report runs for 1st April - 7th April.

4. Choose “Select All” to re-send the report to everyone in your brandspace.

5. You may wish to add a message to your team to advise that you are resending this due to a previous error.

6. Press “Send now”

If you would like further support, please use the blue “Help" button available on the Digivizer website and Platform to get in touch with us.

Digivizer users can now connect multiple Google Search Consoles to Digivizer, enabling fast analysis of keyword performance for optimization of SEO strategies.

When multiple Google Search Consoles are connected to Digivizer, users can access insights into search queries across each domain. This may include websites, help centers or online shops.

For each Google Search Console you connect, you gain visibility on:

• Keywords that rank on page 1 of Google (ranked 1-10)
• Keywords on page 2 (11-20) that you can monitor for future optimization decisions
• Keyword ranking changes over time
• Your exact match search queries driving the most clicks
• ROI for Search queries important to your brand or content strategy (depending on your plan)*

This update also allows users to connect Google Search Console directly to Digivizer, eliminating the need for it to be linked to Google Analytics accounts. 

• For businesses who had previously connected Google Search Console to Digivizer via their instance of GA4, your connection has been migrated to directly connect to Digivizer and no action required. You will continue to see your Search Query data in your brand space.
• Free plan users cannot track additional search queries. Contact us via in-platform chat or email at support@digivizer.com to upgrade your plan and access this feature.

Digivizer’s Search Query Tracking feature is available to all users and enables faster decision-making on performance, investment and resources. Your plan will determine how many additional Search queries you can track.

For help connecting your Google Search Console to Digivizer, refer to our help article. 

Digivizer’s Date Picker now offers greater flexibility in period-on-period analysis and reporting. Users have access to additional predefined month and quarter periods plus the ability to select and compare any period that is important to their reporting. 

The default comparison setting for Date Picker is Last 7 Days. 

Compare any period with any period

Users can choose to manually select any custom date range to compare. Digivizer will automatically compare to the exact same number of days prior to your selection. 

Or, users can manually select a custom “compare to” period using the calendar. This allows for much greater flexibility in the periods you can select and compare. 

For example; you can now select a specific quarter or month in 2023 and choose to compare it with the same quarter or month in 2022 or select an entire year to compare it to any previous year.

Predefined period-on-period analysis and reports

Users can change the reporting period by selecting from one of the predefined periods. Digivizer automatically compares the selected period, to the exact same number of days prior to your selection. 

New reporting periods include the ability to easily select a specific historical month or quarter and compare it to the previous month or quarter. Predefined periods for Q1, Q2, Q3 or Q4 are based on the Australian calendar year and give users an instant comparison to the previous quarter. 

Please read our Help documentation for detailed steps on how to use the Date Picker.

Brand Space Owners now have the ability to set their brand space's time zone according to their reporting preferences.  

Upon initial creation of your Brand Space, by default, the time zone will be set to the region where it was first opened. For example: If the person who creates the Brand Space is located in London, the default time zone will be set to Europe/London.

To ensure consistent data reporting of digital marketing insights for all of your team, regardless of their geographic location, Brand Space Owners can change this time zone setting to align with your reporting needs and so data will be seen consistently no matter where your members are based.

Refer to our help documentation for how to set your time zone.

Engineering has now resolved the issue that was causing LinkedIn Connections to be revoked. 

You do not need to reconnect your LinkedIn accounts to Digivizer and your data will be up-to-date when Digivizer next syncs to LinkedIn (estimated to be in the next 24 hours).

There is  currently an issue affecting all LinkedIn connections. Our engineering team is investigating the issue and we will inform you as soon as the issue is resolved.