With a recent change to TikTok, we are now able to display follower counts to your personal and business accounts.

To access follower counts, please reconnect your account and the new data will flow.

There is currently an issue affecting all META Paid and Organic connections and downloads. Our engineering team is investigating the issue and we will inform you as soon as it is resolved.

Digivizer has released a new view, to save users time in understanding content performance across multiple social media platforms. 

Digivizer Owned, allows customers to understand performance across all organic social media platforms, accounts and content. It helps our users: 

1. Identify the best performing content, assessing total organic social channel and campaign impact
2. Easily identify top-performing posts and understand overall engagement metrics across all their organic social channels.

Key features include:

• A single view displaying content from all your organic social platforms.
• Sorting options based on engagement, likes, comments and shares to gauge content effectiveness.
• Filter by campaign names, hashtags,  keywords or product names to assess total organic campaign impact.
• Compare engagement metrics between executive and brand accounts to determine which drives more interaction.

By providing a single view to monitor and analyze all your organic social media activity, Digivizer Owned saves time and enhances strategic decision-making for all our customers.

Read our help documentation for more information.

Facebook recently experienced an issue that caused some of our users to receive notifications suggesting they may need to reconnect their accounts to Digivizer.

Facebook have now resolved this issue. 

We can confirm that all connections and data, where permissions exist, remain in place without any disruption.

If you have any questions or concerns, please contact us. Your feedback helps us ensure everything is running smoothly.

Thank you for your understanding.

Brand Space Owners now have the ability to set their brand space's time zone according to their reporting preferences.  

Upon initial creation of your Brand Space, by default, the time zone will be set to the region where it was first opened. For example: If the person who creates the Brand Space is located in London, the default time zone will be set to Europe/London.

To ensure consistent data reporting of digital marketing insights for all of your team, regardless of their geographic location, Brand Space Owners can change this time zone setting to align with your reporting needs and so data will be seen consistently no matter where your members are based.

Refer to our help documentation for how to set your time zone.

There is  currently an issue affecting all LinkedIn connections. Our engineering team is investigating the issue and we will inform you as soon as the issue is resolved. 

One of the most important aspects of SEO is where your web pages rank on search engine results pages. Your position rankings can tell you which keywords and search queries are successfully driving traffic and where there’s room for improvement in your SEO strategy.

Today we launch the new Search Query Tracking feature in Digivizer. All paid plan users can easily add chosen search queries and keywords and track the performance of website traffic and overall page ranking. 

Note: Free plan users are unable to add search queries to track. Contact us via the in-platform chat feature or email us at support@digivizer.com to upgrade your plan and enjoy this feature.

Digivizer’s Search Query Tracking feature allows you to quickly; 

• See which keywords are putting your web pages on page 1 of Google (ranked 1-10)
• See where you’re on page 2 (11-20) and decide if you want to pursue those keywords in the future
• See where you’re gaining and losing ground in keyword rankings in the “Change” column
• Check these results for any date period you choose
• Track Search Queries that are important to your brand or content strategy, over time.

Navigate to the new Search tab and view your Search Query Driving the Most Clicks and start tracking keywords important to your business so you can unlock Performance of Keywords You're Tracking.

Exact Match Search Query Driving The Most Clicks provides you with visibility as to the highest exact search query or phrase that generates the most traffic to your website.

Performance of Keywords You're Tracking provides an aggregate view of the total performance of all tracked keywords you have selected.

Available to all Digivizer users, Digivizer’s new Search Query Tracking feature will help you make faster decisions about performance, investment and resources, and increase accountability and collaboration across extended marketing teams.

To get started follow the steps in our How do I get started with Search Queries guide.

If you've noticed a notable decrease in your follower count over the past few weeks, it's likely due to LinkedIn’s recent move to filter out inactive accounts.

Changes to LinkedIn's follower count calculation now exclude inactive, restricted, and hibernated accounts. Digivizer reflects the data returned directly from LinkedIn. This adjustment from LinkedIn aims to provide more accurate insights into your actual follower base. 

For more details about LinkedIn’s move, visit https://www.linkedin.com/help/linkedin/answer/a1421099

We're experiencing issues with Instagram Stories data across Facebook and Instagram organic channels due to Meta changes beyond our control.

Our team is working to resolve this issue with Meta support, and we'll let you know as soon as Stories data is available in Digivizer again.

Your data is important to us, and we appreciate your patience at this time.

Facebook Profiles are no longer supported in Digivizer due to changes made by Facebook.

Facebook Pages are not affected and provide a richer experience as we provide many more data points on each post.

If you use a personal Facebook Profile for your business and wish to migrate to a Facebook Page, please get in touch with us to help you migrate.