You might have seen our message earlier this week on an issue from TikTok Organic with accounts that were automatically revoked due to a bug at their end. Our team reported this to Tiktok and this issue is now resolved. 

All connections that were revoked have been made active again - and all data has been downloaded and is again flowing through. Those brand spaces that were affected will not have to do anything further.

For those unsure and who chose to wait before adding TikTok organic to your Brand Space, you can now connect TikTok organic and paid again with confidence.

Note: connecting TikTok Organic is a different connection to adding your TikTok Business (paid media) account.

Thank you for your patience! Please contact support in the right hand corner of your screen  if you do see anything you would like to raise as an issue, an ask or a question.

Unfortunately the auto-disconnect of TikTok Organic accounts is a known issue with TikTok’s API. We are waiting to hear back from TikTok to get a timing on their fix to allow the connection to stay stable. We will notify you as soon as TikTok Organic is back online and the steps you will be required to take to reconnect your account (it shouldn’t take you more than a few minutes!).  

We understand the insights of those brand spaces using TikTok organically on video views is proving very valuable to those investing in content in this channel, so we are doing all we can  to get this resolved for you as soon as possible. 

Thank you for your patience and if you require any further support, please contact our team through the blue bubble chat button in the right hand corner of your screen.

It is difficult to reel in our excitement as we announce Instagram Reels is now available on Digivizer!

Reels Insights that are now available include:

📊 Number of Video Views
📊 Engagements
📊 Reach
📊 Likes
📊 Comments
📊 Shares
📊 Hashtag tracking  ( Likes and comments ) and
📊 Mentions tracking ( Likes and comments )!

Instagram Reels is the latest Digivizer addition to join all other major platforms on offer including Facebook, Google, Youtube, LinkedIn, Twitter, TikTok and Amazon.

The best part? There is no need to wait! For existing customers, you will immediately see Reels insights if your Instagram account is connected in platform.

We'd love to hear what you think!

TikTok is the leading destination for short-form mobile video and is the fastest growing social media platform of all time, now surpassing 3 billion downloads globally and over 1.39 billion monthly active users. 

Adding to the numerous social and paid platforms supported in Digivizer, you can now connect your organic TikTok social account in addition to your:

🤝 Meta (including Facebook, Instagram, Messenger and Network etc)
🤝 Google (all platforms including Search, Display, Network and YouTube etc)
🤝 LinkedIn
🤝 Twitter
🤝 Amazon
🤝 Microsoft
🤝 TikTok paid media accounts.

As this is new and as our customers connect more and more accounts, this feature will sit in Beta for close monitoring.  We expect to announce this publicly and out of beta in the next few weeks!

All you need to do is connect your TikTok  account via the Manage Connections page and follow the steps in this guide to get started: How do I connect my TikTok Account? Once connected to Digivizer, you’ll be able to see 30 days of historical data covering:

• Video Views
• Engagement
• Shares
• Comments
• Likes
• Follower Count - note this is not accessible via TikTok API so we are unable to bring it into Digivizer.

If you would like to be part of our official TikTok Beta program - please let us know via the chat feature below.

We welcome your feedback! 

We are pleased to announce that from today Digivizer includes Microsoft Ads in our platform coverage. Providing paid search insights for a rapidly growing audience, Microsoft Ads represents a growth opportunity for many Digivizer customers and its selection as our newest integration was driven by a combination of our insights and customer requests.

Microsoft Advertising has grown to 14.4% of the PC market share globally, representing  14.7 billion monthly searches. Digivizer has seen demand for Microsoft Ads increase as businesses seek every advantage they can in their digital sales and marketing efforts, to discover and engage with every qualified prospect and customer.  

Microsoft Ads is available immediately to all trial and full paying customers, letting you compare your data side by side with: 

🤝Meta (including Facebook, Instagram, Messenger and Network etc),  
🤝Google (all platforms including Search, Display, Network and YouTube),
🤝LinkedIn,
🤝Twitter,
🤝Amazon Ads
🤝TikTok Ads

After being connected successfully, you’ll be able to view:

• Spend per Campaign or Ad
• Impressions
• Clicks
• Conversions
• Conversions Value
• Return On Ad Spend (ROAS)

Follow the steps in this guide to get started: How to Connect your Microsoft Ad Account to Digivizer

We welcome your feedback! 

Adding to the numerous social and paid platforms supported in Digivizer, you can now connect your Microsoft Ad account in addition to your:

🤝 Meta (including Facebook, Instagram, Messenger and Network etc)

🤝 Google (all platforms including Search, Display, Network and Youtube etc)

🤝 Linkedin

🤝 Twitter

🤝 Amazon and 

🤝 TikTok paid media accounts. 

As this is new and as our customers connect more and more accounts, this feature will sit in Beta for close monitoring.  We expect to announce this publicly and out of beta in the next few weeks!

Please connect your Microsoft Ad Account and we welcome your feedback! Follow the steps in this guide to get started: How to Connect your Microsoft Ad Account to Digivizer

We’ve introduced the ability to select your chosen hashtag for tracking, straight from your Earned view!

This will automatically start collecting posts from Instagram and Twitter that use those hashtags. This is in addition to all post mentions (in Facebook, Twitter and Instagram where others have tagged you using your social handles)! 

Want to learn more about hashtag reporting with Digivizer? Read our step-by-step guide to getting set up here:  https://help.digivizer.com/en/articles/6250192-a-step-by-step-guide-on-hashtag-reporting 

TikTok is the fastest growing social media platform of all time, with over 2.6 billion downloads globally. From today, you will be able to view your TikTok Ads performance data on the Digivizer platform!

By introducing TikTok Ads as our latest integration,  you can now compare paid data across:

• TikTok Ads (new)
• Amazon Ads
• Google Ads
• Facebook / Instagram / Messenger  Ads
• LinkedIn Ads
• Twitter Ads
• Google Analytics

All you need to do is connect your TikTok Ads account via the Manage Connections page. After being connected successfully, you’ll be able to view:

• Spend per Campaign or Ad
• Impressions
• Clicks
• Conversions
• Conversions Value
• Return On Ad Spend (ROAS)

In the Paid tab, you will now have access to the above insights on a platform, campaign, adset and advert level for TikTok Ads, side-by-side with any other paid accounts you have connected to the platform. 

We’ve just released a new update for the Digivizer platform - Amazon Advertising integration! 🎉

Available now, this means that you can compare paid data across:

• Amazon Ads (new)
• Google Ads
• Facebook / Instagram / Messenger  Ads
• LinkedIn Ads
• Twitter Ads
• Google Analytics

Once you’ve connected your Amazon Ads account to your Digivizer brand space (you can do so in Manage Connections), you’ll now be able to view:

• Spend per Campaign or Ad
• Impressions
• Clicks
• Conversions
• Conversions Value
• Return On Ad Spend (ROAS)

In the Paid tab, you will now have access to insights on a platform, campaign, adset and advert level for Amazon ads, alongside any other paid accounts you have connected to the platform. 

Natively, Amazon only retains your history for a limited period of time, requiring regular downloads to keep historic data. Once it’s connected to the Digivizer platform, it stays there, allowing you to do full historic period-on-period comparisons for the same metrics across all of your accounts and platforms.

Some customers pointed out that the Avg Session Time chart in Web Performance was incorrectly displaying the correct H:m:s values. We've now fixed this.