The issue affecting all META Paid and Organic connections and downloads on your performance data is now resolved.  Data is updating and will be complete by end of day (AEST).

Our Monday-morning Express emails sent 8th April 2024 may not have included the full 7-days worth of Paid Media performance data. This was due to a configuration error on one of our databases which has since been corrected.

The Digivizer Platform is up-to-date and contains all your recent Paid Media performance data, as will all subsequent reports run from this morning.

If you wish to re-run the Express report with the updated Paid Media performance data and send to your team, you can do so by the following steps once you’ve logged into Digivizer:

1. Click the ‘Reporting’ tab

2. Choose either “PDF” or “Email” report, depending on whether your want an overview (Email) or an in-depth report (PDF)

3. Choose the dates you wish to run for. The Monday morning report runs for 1st April - 7th April.

4. Choose “Select All” to re-send the report to everyone in your brandspace.

5. You may wish to add a message to your team to advise that you are resending this due to a previous error.

6. Press “Send now”

If you would like further support, please use the blue “Help" button available on the Digivizer website and Platform to get in touch with us.

Engineering has now resolved the issue that was causing LinkedIn Connections to be revoked. 

You do not need to reconnect your LinkedIn accounts to Digivizer and your data will be up-to-date when Digivizer next syncs to LinkedIn (estimated to be in the next 24 hours).

For paying plan customers only, Twitter organic post metrics are available again. The restriction on providing Twitter organic post metrics to all accounts is due to changes at Twitter’s end, hence support and data is available only for Digivizer paid plan customers at the highest level (Brands, Agencies and Enterprise). 

Twitter Ads Data is available to all customers.

You can connect your TikTok accounts and receive all TikTok metrics. All data has been backdated.

LinkedIn Personal Account metrics are again available for all Brand Spaces, including historical updates. If you do not see updated metrics on your personal account, please disconnect and reconnect your LinkedIn account to update your permissions. Please note this data outage did not impact brand pages or paid media accounts.

The change in API and data available from Twitter is now resolved. All paid for brand spaces are up-to-date with Twitter metrics across organic, earned and paid media.

Those on a Digivizer Free Plan will see Follower Count & Number of Posts only.  This is a limitation of the new Twitter API.  If you would like to see performance metrics, please upgrade to a paid plan.

The delay in seeing up-to-date LinkedIn performance metrics that began over the weekend is now resolved. All brand spaces have had performance insights backdated.  

LinkedIn Organic Performance Metrics are currently not synching. It is a known issue and we are working on a fix. Data is accurate up to the 16th December 2022. We will notify you as soon as this bug is fixed. 

Twitter Performance Metrics including engagements, replies/comments and reshares have been unavailable since a recent and unexpected Twitter API change. Unfortunately this has impacted a number of Brand Spaces. 

We are working to ensure all performance metrics are available, firstly to our Customers on a current paid plan. We will provide further updates as new information comes to hand. 

Please note: this impacts Twitter owned and earned media only. Twitter Ads performance metrics are still accurately and readily available in Digivizer .