Earlier this morning, a Twitter outage caused some Twitter accounts to be incorrectly revoked, and an email to reconnect the account was sent to those affected.
The Twitter outage has been resolved, and we have automatically reconnected your Twitter accounts.
Sharing your Digivizer data with your team is now even easier. Send an overview report to anyone, for any period, with a personalized note.*
Digivizer Express Reports are in the same style of your weekly and monthly reports (see example below) with the ability to;
To send a Custom Report, go to Manage Brand Space and scroll down to ‘Send custom reports’ (see screenshot below).
Select your date range, create your message, add recipients and click ‘Send Now’. As the sender you will also receive a report in your inbox.
We are continuing to improve Digivizer’s reporting capabilities, and we welcome your valuable feedback. To share your feedback, please contact our support team on support@digivizer.com or the in-platform chat.
*Please note this new feature is only available on our paid plans.
Google will retire their Universal Analytics product on the 1st July 2023 and are beginning to migrate customers from Universal Analytics to GA4.
Digivizer supports both platforms, so you can connect both with the reassurance that, even when Google closes your Universal Analytics account, Digivizer will still have your data.
When you connect a GA4 account for the first time, you will see 30 days of historical performance data and insights. Digivizer then automatically tracks performance to provide enriched period-on-period comparisons over time.
The website and search engine insights available for GA4 accounts include:
If you have both an Universal Analytics account and GA4 account, you can connect both accounts to compare the website metrics with ease.
Twitter has recently made changes to their API access. We are working through the implications to our platform.
Whilst Twitter are revoking access to all, they have not yet implemented and committed to what the new model will look like.
In the meantime, your Twitter Performance Insights may not be up-to-date. As soon as we know more, we will update you and aim to provide and maintain a working solution.
The change in API and data available from Twitter is now resolved. All paid for brand spaces are up-to-date with Twitter metrics across organic, earned and paid media.
Those on a Digivizer Free Plan will see Follower Count & Number of Posts only. This is a limitation of the new Twitter API. If you would like to see performance metrics, please upgrade to a paid plan.
The delay in seeing up-to-date LinkedIn performance metrics that began over the weekend is now resolved. All brand spaces have had performance insights backdated.
LinkedIn Organic Performance Metrics are currently not synching. It is a known issue and we are working on a fix. Data is accurate up to the 16th December 2022. We will notify you as soon as this bug is fixed.
Twitter Performance Metrics including engagements, replies/comments and reshares have been unavailable since a recent and unexpected Twitter API change. Unfortunately this has impacted a number of Brand Spaces.
We are working to ensure all performance metrics are available, firstly to our Customers on a current paid plan. We will provide further updates as new information comes to hand.
Please note: this impacts Twitter owned and earned media only. Twitter Ads performance metrics are still accurately and readily available in Digivizer .
Following the API (Application Programming Interface) data exchange change from Facebook shared last week, we have released the fix to allow Facebook conversions and ROAS calculations.
This data is now correctly showing in Overview Page, Digi Express, and into Paid at the campaign, adsets and ad level. All data has been backdated so there should be full reference data when looking at comparative periods or performance over time.
Meta (Facebook & Instagram) have recently made changes to the API and data provided to platforms. This change was made without any notification or documentation.
We've noticed that the data we use for conversions has changed, which may impact your conversion accuracy. Please note it is not an obvious fix but our Engineering team is currently working to resolve this together with Facebook. Although all other performance data is correct, until this issue is resolved, there may be discrepancies in ROAS reporting for Meta Platforms.
We will immediately advise as soon as this is resolved!