The issue affecting all META Paid and Organic connections and downloads on your performance data is now resolved.  Data is updating and will be complete by end of day (AEST).

There is currently an issue affecting all META Paid and Organic connections and downloads. Our engineering team is investigating the issue and we will inform you as soon as it is resolved.

Whether your business is already working with influencers, or you’re looking for brand ambassadors who might already be talking about you on social media, you can now take advantage of Digivizer’s brand new influencer tracking features.

Navigate to the “Earned” page on the Digivizer platform and immediately discover your most engaged customers, fans and influencers. Change the date range to track activity over a certain period of time, or use the search bar to filter by platform. 

You can also now scroll through everyone who has mentioned your brand accounts or hashtag, from those who have posted the most to the least. You can also see total engagements those posts have received - so you’ll know who has a genuine audience.

Click on the name of the poster to be taken to their social media account. Alternatively, click on the number of posts to see all their posts about you right here on the Digivizer platform. You can then click on each individual post to go to that post in-platform. 

Note: you might see ‘Unknown Instagram Users’ in your poster list. These are users of Instagram who have mentioned your @username or #hashtag, but haven’t given Digivizer permission to track them (which you can do by inviting Influencers to your Brandspace). You can still see which posts have earned the most engagement, and click through to see their posts on Instagram, but due to privacy rules, we can’t share their username directly. 

To learn more about how to use the “Earned” page on the Digivizer platform, reach out to our support team with our in-app chat via the bubble in the bottom right of the screen.

Instagram has been growing in popularity among businesses and brands keen to engage their customers on the social platforms of their choice. Wherever you’re directing your marketing efforts, you will need to be keeping track of your performance - and now you can do that with Digivizer.

Now that Instagram has made its way to Digivizer, you can:

• Track the performance of your organic Instagram content and how it’s earning you followers and engagements over time
• With the all new ‘Earned’ tab, you can see which people and brands are posting about your business via your brand’s @mentions and #hashtags
• Monitor the performance of your paid ads on Instagram at the platform, campaign, adset and even individual advert level

In addition, if your Instagram account is a Business account connected to your Facebook Page, you’ll see much deeper, richer data points such as Impressions, Video Views, Reach and View Views. We’ll also retrieve your Instagram Stories along with their unique metrics.

If you’re having trouble connecting your Instagram account, contact our support team now via the in-app chat bubble in the bottom right of the screen.

Wondering who mentioned your brands this week? Which channel your users, customers and brand advocates are using the most? Who the top posters were? Now you can answer all those questions in one place: the Earned tab on the Digivizer platform.

Why did we call it that? Here’s a quick explainer to three types of marketing media content:

• Owned media: the content you completely control, like your website & social media accounts
• Paid media: the content you pay for, such as your ads on various platforms
• Earned media: the content that includes what people say about you, from users to influencers to employees, usually found in @mentions, #hashtags, articles and reviews!

We’ve been rolling out this new feature to a number of our customers to help them keep track of user-generated and influencer-generated content. Now it’s available to everybody. As part of the Earned media feature, you’ll get access to all @ mentions of your brand username and all uses of your brand #hashtag by default. 

If you’d like access to more @mentions or #hashtags, or if you can't see the "Earned" tab in your navigation, use our live chat to get in touch instantly via the bubble in the bottom right of the screen.