Give staff the ability to upgrade or downgrade a member's membership without having to cancel and re-enroll.

What’s New?

You can now upgrade or downgrade memberships using a new option on each member's profile. 

Why You'll Love This

• Save time and reduce admin work: One simple upgrade and downgrade flow with no need to cancel and re-enroll
• Unlock upgrade revenue: Capture additional revenue automatically with prorated upgrade charges
• Improve membership reporting accuracy: Stop skewing reporting with cancellations that are actually upgrades or downgrades

1. Open the member’s profile in Glofox
2. Go to the Membership section
3. Open the Actions menu
4. Click Change membership
5. Select whether to make the change today or on the next payment date
6. Select the new plan
7. Review the price, discount level, and payment method. Note that any additional charge to upgrade will be calculated on a prorated basis.
8. Click Pay to complete the transaction