The needs of clubs and studios are changing – customer acquisition can no longer happen in a vacuum and members have come to expect personalized experiences.

We're taking a new approach to building the customer relationship management (CRM) product of the future, putting productivity first and focusing on creating stronger connections among your staff, leads, and members.

ABC XLerate will be that CRM, offered as a fully integrated CRM + MMS solution alongside ABC Glofox.

What does this mean for you?

If you currently use Amplify, there is no change to the functionality available to you, your plan, or your pricing. ABC XLerate will initially have the same functionality you’ve utilized from Amplify, and will grow to encompass the additional CRM capabilities we’ve already been investing in and more. This includes advanced lead management, task management, and greater segmentation options. 

If you don't currently use Amplify, you can contact your customer success manager about adding ABC XLerate to your account today.

Head to our blog to learn more

Every interaction with a potential member is an opportunity. That’s why we’ve made key updates to the ProApp, giving your team more control over pricing and discounts directly from their mobile devices. Now there's no need to switch to a desktop, causing delays in closing a sale.

What’s New?

• Edit Membership Price & Joining Fee: Adjust membership pricing and joining fees at checkout, following the same rules as the Dashboard. Ideal for studios that need flexible pricing options.
• Apply Discounts in ProApp: Staff can apply percentage-based discounts instantly, ensuring a seamless experience across the Dashboard, Web Portal, and Member App.

Why This Matters

• Faster, smoother transactions: No more interruptions when a client is ready to buy.
• Greater sales flexibility: Staff can confidently adjust pricing on the spot.
• A consistent experience across platforms: All changes sync in real time, maintaining accuracy.

These updates are designed to help you run your business with greater efficiency while also boosting your sales performance and revenue growth. You can learn more about this feature on our support page.

In this update, we’ve improved how class edits are saved. Before, if you updated Class Details and saved, all your manual edits would be replaced by the master Class Details and Schedule settings. Now, only the specific fields you edit will update in future classes—nothing else changes.

What does this mean for you? 

When you edit Class Details, only the fields you modify will be updated in future classes.

This ensures greater flexibility and control over your class updates. You can find more information on how to edit your class details through our support page.

Provide members with more insight into pricing and increase successful transactions. 

We've added more insight into the checkout experience for members by noting more clearly the actual price to be paid before checkout is complete. This update enables members to ensure the price reflected on screen is what they are expecting to pay. This is especially important when members are being offered a promotion such as a free first month or an adjusted price for a monthly membership.

What's New?

• Pro-rated Memberships: Members will see the correct amount due today in their carts with the label “Prorated price” 

• Gift First Period Free Memberships: Memberships that start with a free period will show no cost in the cart with the label “First period is free”, with subsequent subscription fees displayed for clarity. 

  
  

With this update, we hope you will benefit from:

• Clearer Pricing: Final checkout price is now reflective of the actual price to pay today. 

• Improved Checkout Experience: Minimize pricing-related inquiries and decrease transaction drop-offs. 

  
  

Never miss an opportunity to celebrate your milestones with your members with our newly added birthday milestone reminder and year to date visits tracking across our dashboard and pro app.

We've brightened up the pro app with a new birthday icon visible to gym staff right from the class roster! Also from the class roster on the Pro App, we've added year to date visits tracking to make it easier than ever to cheer on members as they progress. Year to date visits tracking is also available on the member profile within the pro app, making it easier than ever to cheer members on!

To compliment these updates, we've added year to date tracking within the dashboard, available from both the member profile and class drawer.

What’s new?

• View Year to Date visits on Pro App: View yearly progress on the Pro App from the client roster or member profile.
• View Year to Date visits on Dashboard: Select a member profile or class roster to view member progress to date.
• Birthday Milestone: Get notified when a member attends your class and is celebrating a birthday right from the Pro App.

Please contact your  customer success manager or support team to enable year to date visits.

We hope you'll take advantage of some of these key benefits:

• Consistent Visibility: Whether you are on the dashboard, Pro App, checking a member into a club or into a class, members yearly progress will always be visible. 

  • Loyalty recognition: Never miss a milestone. 
  • Foster Connection: Celebrate with members adding a personalized touch to your interactions. 

For more information, check out our knowledge base article here.

We'd love it if you could check out these updates and let us know what you think! 

We are excited to share some recent improvements we’ve made to the member app.

More insight into members activity history.

Total, Yearly, Monthly and Weekly visits data now available in the visits screen of the member app. Customizable date filters to get accurate visit information for any time period.

Enhanced transparency in credit transactions for Members

Each credit use is now clearly tagged within the app for members as either “booked”, “no show” or “attended”.

Simplify the process of collecting crucial address information.

Members can now update their profile with their address, including street, state, country, and postal code. 

Keep Members Excited and Engaged

Directly link to external content such as Spotify playlists, WOD pages, promotional or event specific websites, and on demand platforms from the Community page.

Get Social with Community Content.

Members can now “share with friends” via a new post type that allows members to share studio content right from the community section of the member app.

Let us know what you think!

Our email designer now allows you to save any design as a template!

Saving templates helps you speed up email production by saving frequently used designs. It also helps promote brand consistency by making it easy for your team to always send on-brand communications. 

How to save templates:

• Navigate to Connect
• Select the One-off emails tab or a workflow with an email step
• Create a new email
• Once you're done editing, select 'Save as template' at the top right of the email designer

For more information about creating custom email templates, check out our Knowledge Base article. 

This feature is available on Boost and Elite plans

This is available for everyone using ABC Glofox with restricted memberships set up. 

For more details, check out our Knowledge Base article.