Did you know that social media platforms typically don’t show you real-time, up-to-the-minute data? It’s often hard to figure out exactly how up to date the results you’re seeing are. With Digivizer, you will now know for sure how current your performance data is.

While other social platforms typically take up to 48 hours to sync your data the first time you connect, we know it doesn’t take that long.  You will generally see your data flow through within a couple of minutes, if not sooner!

Every time you log in to the Digivizer platform after that, you’ll see little green indicators on the Overview page next to each of your social media accounts. These indicators and timestamps will tell you exactly how recently our platform last pulled updated data from your accounts on Twitter, Instagram or Facebook. 5 hours ago? 5 minutes ago? Knowing that can make all the difference.

Pro tips! If you see an orange or red indicator, this indicates that there is a problem keeping your data up-to-date.

Sometimes we’ll have difficulties downloading the data on time due to technical issues with the social network in question - there’s a lot going on under the hood! We’ll show an orange indicator if your data hasn’t been updated within 24 hours; rest assured, we’re on the case.

If an indicator shows red, you can fix that! Use the ‘Manage Connections’ page to reconnect your platform account with Digivizer.  Look for an alert towards the top of the Overview page with instructions as to what to do next.

If you have any questions or need help, contact our support team via the in-app chat bubble in the bottom right hand corner of your screen.