Unfortunately the auto-disconnect of TikTok Organic accounts is a known issue with TikTok’s API. We are waiting to hear back from TikTok to get a timing on their fix to allow the connection to stay stable. We will notify you as soon as TikTok Organic is back online and the steps you will be required to take to reconnect your account (it shouldn’t take you more than a few minutes!).  

We understand the insights of those brand spaces using TikTok organically on video views is proving very valuable to those investing in content in this channel, so we are doing all we can  to get this resolved for you as soon as possible. 

Thank you for your patience and if you require any further support, please contact our team through the blue bubble chat button in the right hand corner of your screen.