Retention rate is a binding mechanism that keeps your businesses together and helps it to grow and prosper. No matter how many potential leads, visitors, one-time-purchasers you acquire, it all means nothing without the ability to retain them and turn into loyalists.
Product update emails, are that emails which you send to notify your customers about your product updates. By doing a good job with them, you can greatly drive customer satisfaction and engagement. The best product update emails are those that add value and help improve your user experience.
Product management is an elusive craft. The difference between a good and great product manager is vague. However, their efforts highly affect the bottom line of a company.
We’ve spent significant time testing and researching other tools, figuring out the key point you need to know about. Grab a notebook and don’t forget to take notes!
What are those magical key metrics everybody talks about? Somehow the popularity of few of them like CAC and LTV is overvalued and maybe these two metrics won’t work for your company at the current business cycle.
There is a gigantic range of customer feedback that you can mine for valuable insights. Also, feeds are crucial for your business to improve customer support strategies.
But first, you need to understand one important thing.
We want to bring your attention to our 3 unconventional channels that focus on the middle part of the sales funnel, where you build a good impression and leave a user with the Aha moment.
Every SaaS company wants to build products that users love. We imagine an ideal customer, who we help by solving customer problems and who happily spreads wonderful feedback and brings more people to start a free trial.
Customer support is complex and hard. There will always be one customer with a long list of complaints regardless of how perfect you believe the product is.
Slack has been growing at incredible speed reaching the sky of the SaaS world. Valued more than $7 billion it is certainly a role model for other industry players. 10 million people use their software around the world.
Release notes for the apps usually don’t have a technical background and are more interested in how the update will affect their user experience. Thus, in app release notes have to informative, entertaining to read, and easy to understand.
Announcing product updates thus becomes extremely challenging. How to make it exciting, if evolution made us unconsciously resist to a new update.