NPS is one of the best ways to monitor your customer satisfaction. Using NPS best practices and monitoring the information that comes from these surveys enables you to better understand how to improve your product in the long term.
You need a well-designed customer experience strategy to construct a healthy relationship between your product and the customer.
SaaS customer journey is the statistical and dynamic way that decides how you will efficiently communicate with your customer.
The experience customers have at the early stages of their subscription sets the tone for long-term engagement.
In this article, we’ll share some customer onboarding best practices that will improve your customer success in 2021