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Customer Success

Top 7 Secrets to Reduce SaaS Churn Rate
General | Customer Success

Top 7 Secrets to Reduce SaaS Churn Rate

ByKaan Hakan Gul June 14, 2022June 14, 2022

Sometimes I think we forget that churn rates are not just a rate, it’s people. If we act based on human behavior, we will not fail.

Read More Top 7 Secrets to Reduce SaaS Churn RateContinue

5 Proven Tips to Improve User Satisfaction for SaaS Companies
Customer Success

5 Proven Tips to Improve User Satisfaction for SaaS Companies

ByKaan Hakan Gul May 20, 2022January 6, 2023

User satisfaction helps you understand how satisfied your users are with your products and services.

Read More 5 Proven Tips to Improve User Satisfaction for SaaS CompaniesContinue

5 Ways to Create an Effective SaaS User Adoption Strategies
Customer Success

5 Ways to Create an Effective SaaS User Adoption Strategies

ByKaan Hakan Gul May 13, 2022January 6, 2023

One of the essential points to consider to ensure a sustainable business model and continuous growth in SaaS companies is user adoption strategies.

Read More 5 Ways to Create an Effective SaaS User Adoption StrategiesContinue

5 Ways to Increase Customer Engagement Strategy
Customer Success

5 Ways to Increase Customer Engagement Strategy

ByKaan Hakan Gul April 20, 2022June 7, 2022

Increase customer engagement to great levels in your community with the right planning, a properly functioning system, and a dedicated team.

Read More 5 Ways to Increase Customer Engagement StrategyContinue

5 NPS Best Practices for B2B SaaS
Customer Success

5 NPS Best Practices for B2B SaaS

ByZeynep Serra Avan November 12, 2021November 24, 2021

NPS is one of the best ways to monitor your customer satisfaction. Using NPS best practices and monitoring the information that comes from these surveys enables you to better understand how to improve your product in the long term.

Read More 5 NPS Best Practices for B2B SaaSContinue

5 Ways To Make Your Customer Experience Strategy Fantastic
Customer Success

5 Ways To Make Your Customer Experience Strategy Fantastic

ByIşınsu Topçuoğlu October 26, 2021January 6, 2023

You need a well-designed customer experience strategy to construct a healthy relationship between your product and the customer.

Read More 5 Ways To Make Your Customer Experience Strategy FantasticContinue

SaaS Customer Journey in 4 Actionable Stages
Customer Success

SaaS Customer Journey in 4 Actionable Stages

ByKaan Hakan Gul September 27, 2021January 3, 2023

SaaS customer journey is the statistical and dynamic way that decides how you will efficiently communicate with your customer.

Read More SaaS Customer Journey in 4 Actionable StagesContinue

SaaS Onboarding Best Practices to Improve Customer Success in 2021
Customer Success

SaaS Onboarding Best Practices to Improve Customer Success in 2021

ByZeynep Serra Avan July 2, 2021January 6, 2023

The experience customers have at the early stages of their subscription sets the tone for long-term engagement.

In this article, we’ll share some customer onboarding best practices that will improve your customer success in 2021

Read More SaaS Onboarding Best Practices to Improve Customer Success in 2021Continue

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