If you actively focus on how to ask for feedback, you learn harder, better, faster, stronger. With further thought on feedback, you can get beneficial and essential information to support the customer experience.
People do not really read tons of emails coming from companies on a daily basis.
Isn’t it sound better to send a single email that contains a summary of all your product updates once a month?
If your answer is “Yes!” then let’s learn more about an email digest and why you need it.
models since “SaaS” was first coined by John Koenig at a conference in March 2005.
But, what is the SaaS business model exactly? How does it work? What are its benefits?
In this article, we will dive into the SaaS business model and explore its essentials and benefits.
The experience customers have at the early stages of their subscription sets the tone for long-term engagement.
In this article, we’ll share some customer onboarding best practices that will improve your customer success in 2021
Preserving customers’ presence is the main game of inches. It’s essential to keep them stick around for a good long time—it is disappointing when new customers visit once and then do not return.
That’s why businesses must be aware of the fact that they should prevent and decrease customer churn.
Did you know that the SaaS industry is forecasted to reach $122.6 billion at the end of 2021 according to Information Age?
When talking about this huge market, Microsoft is the first company that comes to my mind.
If it also comes to yours, you are definitely right! Microsoft is ranked as the 2nd among the other B2B SaaS companies, excluding Apple.
But, what about other B2B SaaS companies making this market more valuable than ever?
In this article, I’ll introduce you to SaaS tycoons that never get old.
Pardon me, did I just say old? They are timeless!
User engagement is the lifeblood of every SaaS product. Without engagement, no product, no SaaS, no business.
In this guide, you will find an onboarding diagram and how to improve user engagement to reduce churn, keep your users onboard and attract new users.
User activation might sound like a simple task of activating a user account through a click. In reality, it’s a crucial part of planning your SaaS.
Email communication has been stable for a long and is still very favorable. Companies can use personalized email notifications to stand out among competitors.
Product launch announcements through the email process always require a long email list. But when it is done properly, it is functional.
It’s a great advantage to express yourself in your customer’s words to others. Best way to do so is getting customer testimonials and publish them.
UX helps understand consumer reactions, and emotions to solve product lifecycle problems. Make your website outstanding with user-friendly UX strategies.