Canny vs. LaunchNotes: Which Customer Feedback App Does It Better?

Canny vs. LaunchNotes: Which Customer Feedback App Does It Better?

SaaS companies can greatly benefit from changelog tools, release notes, and other means of customer feedback. But with so many businesses providing this service, it can be difficult to know which is best for you. We’re going to compare the features of two popular brands that provide these services, Canny and LaunchNotes, and let you…

Alternatives to Changelogfy: What Is the Best Option for User Feedback?

Alternatives to Changelogfy: What Is the Best Option for User Feedback?

SaaS companies know all about the benefits of user feedback. Whether it’s utilizing changelog tools, release notes, or other means, optimizing how businesses gather user feedback can help your business grow. But how do you choose the best option for these services when so many companies are providing similar things? Changelogfy is one popular option…

Elevate Your Customer Insight Capabilities With a Customized NPS Template

Elevate Your Customer Insight Capabilities With a Customized NPS Template

Customer feedback is the best way to improve a company’s product or services to ensure it’s exceeding consumer expectations. But without helpful insight, it’s difficult to determine what needs improving and what is already working.  Net Promoter Score (NPS) templates allow companies to completely customize NPS surveys to drive the feedback they’re looking for and…

How To Calculate Net Promoter Score To Track Customer Satisfaction

How To Calculate Net Promoter Score To Track Customer Satisfaction

As a business, you’re searching for an effective way to gather customer feedback. Sales are good, but it’s hard to know if things could be better. Are your customers truly satisfied? Net promoter scores (NPS) are crucial for measuring customer satisfaction and loyalty, yet some businesses aren’t bothering to collect them. Could it be that…

The Value of Accurate Changelog Versioning for Your SaaS Company

The Value of Accurate Changelog Versioning for Your SaaS Company

A changelog is like a museum that shows the history and evolution of a product as it goes through changes, updates, and new releases. Changelogs help create a visual thread that follows the product’s progress for years after the initial version release. But how are these changelogs sorted and labeled, and what do they mean…

AI Unleashed: Illuminating the Path Through Cutting-Edge Release Notes

AI Unleashed: Illuminating the Path Through Cutting-Edge Release Notes

Most engineers don’t have time to waste trying to write effective release notes. And why would you want them to? Yet release notes are an integral part of updating your product, informing and exciting users about the positive changes your product will undergo. Naturally, many engineers look to AI-produced release notes as a powerful way…

Employing Video Release Notes To Enhance User Experience

Employing Video Release Notes To Enhance User Experience

As a software developer, you have poured a lot of time and effort into creating an exceptional product update, only to find out that the release notes go unnoticed by users.  In an era where attention is fleeting, the power of videos becomes indispensable. Videos not only capture your audience’s attention, but also they excel…

Guidelines for Saying “No” to Feature Requests With Integrity and Transparency

Guidelines for Saying “No” to Feature Requests With Integrity and Transparency

Feature requests are like little seeds of opportunity and growth. They have the potential to grow into something that enhances your product and improves user experience.   Unfortunately, not all feature requests will be able to germinate. It’s not always that the feature request is bad, it’s just that sometimes your product or service isn’t…

Feature Requests in SaaS: How To Tackle User Suggestions Like a Pro

Feature Requests in SaaS: How To Tackle User Suggestions Like a Pro

Managing customer feature requests in SaaS can quickly become frustrating.  On one hand, you might not be receiving any customer feedback because your customers don’t have a simple way to offer it. On the other, you might be overwhelmed with feature requests among so many channels that they’re difficult to keep organized enough to work…

Conjuring Innovation: Mastering the Art of Product Feature Request Templates

Conjuring Innovation: Mastering the Art of Product Feature Request Templates

Albus Dumbledore once said, “Words are, in my not-so-humble-opinion, our most inexhaustible source of magic.” Fortunately, you don’t need to cast a spell to peer into the minds of your users.  Product feature request templates allow users to use the power of their feedback to help developers and project managers enhance and improve their products….

Feature Request Examples and Elements of Successful Feature Request Submission Platforms

Feature Request Examples and Elements of Successful Feature Request Submission Platforms

Businesses and their customers work best in relationships. And relationships thrive with good communication. Think about how many times you’ve used a SaaS app and thought, “This process would work so much better if the designers did X, Y, or Z.”  Making it easy for users to share their feedback and feature requests benefits you…