Coassemble had no easy way to provide customers with details on product changes before AnnounceKit.

Website
coassemble.com

Industry
E-Learning

Coassemble is an online training tool that connects people with the information they need – anytime, anyplace. Since their start as humble lines of code in 2016, they’ve always believed in delivering outstanding customer support and constant improvements.

The Challenge

Companies always look for better ways to improve their product and their value. Improving customer experience is one of the essential components to achieve this goal. For that purpose, just like many others, Coassemble needed to support their customer to have a better experience with their product. But, they had no easy way to provide customers with details on product changes.

They needed a centralized location to announce these improvements, product updates, and company news to their customers without asking their developers to build, maintain, and update this changelog.

We had no easy way to provide customers with details on product changes before AnnounceKit.

Jude Novak, the founder and CPO of Coassemble
"We had no easy way to provide customers with details on product changes before AnnounceKit." Jude  Novak, the founder, and CPO of Coassemble

Coassemble tried using Intercom for that purpose. They wanted a home specifically for product updates. However, Intercom was already being used for marketing and customer success.

The Solution

Now they are using AnnounceKit to notify their customers about product changes and company news. “We use AnnounceKit to notify our customers about product changes, and have a centralized location for customers to see a history of changes,” says Jude Novak

“AnnounceKit saves our developers time to develop, maintain, and update a custom built-solutions.”

Jude Novak, the founder and CPO of Coassemble

The Result

Coassemble now regulates its announcements with various features of AnnounceKit for customers to see a history of changes.

“It was easy to use, and we felt it fit well with our brand.” says Jude Novak. “AnnounceKit is really easy-to-use, affordable, and gives your product team the freedom to report on changes without the need for developers.” Using AnnounceKit saves time for all teams working at Coassemble. Now they need less support from developers around product changes.

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