There are dozens of solution-oriented programs keeping customers and product managers informed. A product or application can be designed in the first phase with some deficiencies, and would need upgrades or fixes later.
Customer feedback is important, but many business owners and managers don’t fully understand how crucial collecting quick and effective user feedback really is. If you ask business leaders how they improve the customer experience with feedback, what methods they use to collect it, or seek an explanation of their overall strategy, you may be met…
How do big companies make product updates and keep their users updated?
Timing on sending Net Promoter Score (NPS) surveys is crucial. That’s why you should always send your surveys on Thursdays at precisely 4:01 pm. Well, not exactly… That approach is antiquated and doesn’t consistently provide the informative data you need to know how your company is being perceived by your customers. Stop approaching NPS surveys…
In the SaaS universe, where customer satisfaction reigns supreme, the Net Promoter Score (NPS) is your trusty “North Star.” Bet you’ve bumped into NPS surveys after flight turbulence, a cushy hotel stay, or those chatty app customer service sessions, right? What’s the real NPS secret sauce? It’s not just a number; it’s like X-ray vision…
“If you build it, they will come.” You may have thought of that old line a few times when your software was still in development. Now, as CEO of a SaaS (Software as a Service) business, you’re learning that’s not necessarily true. Even the best product can suffer low activation rates when paired with subpar…
Improving your product is an essential component of sustainable competitiveness in software as a service industry. New product features and product updates are necessary to keep customers excited and satisfied.
CompanyEasyDMARC IndustryB2B SaaS – Cybersecurity Number of employees50-100 HeadquartersUnited States OfficesUS, Netherlands and Armenia Websitehttps://easydmarc.com/ More than 25,000 organizations from 130 countries entrust their businesses’ security in cyberspace to EasyDMARC. EasyDMARC’s all-in-one solution enables them to stop ransomware, business email compromise, email phishing, CEO fraud, domain spoofing, and other attacks. The result? Prevention of: Data…
This article was last updated in September, 2023. App release notes keep your users informed about updates and improvements. However, they often suck. Like, they’re usually really, really bad. It seems like half of app release notes are literally “fixed bugs.” No joke, as you’ll see below some well-known brands have updates like that! As…
Customer feedback examples are the way that customers rate and comment on the service that a brand has given them.
There are several simple steps to create a new feature announcement. Follow them properly and your announcement is ready fresh from the oven!
The experience customers have at the early stages of their subscription sets the tone for long-term engagement.
In this article, we’ll share some customer onboarding best practices that will improve your customer success in 2021