General
What Are the 8 Best Methods of Collecting User Feedback?
Learn why collecting user feedback matters and eight practical ways to do it, from NPS surveys and live chat to emoji reactions and email requests.
Blog
AnnounceKit Blog
Product communication, changelogs, release notes and the craft of keeping users in the loop.
General
When To Send NPS Surveys: Mastering The Timing Of Your Net Promoter Score
Send NPS surveys Tuesday to Thursday, 9 to 11am local time. Go quarterly for relational NPS and within 10 days of the event for transactional NPS.
General
What Is a Good NPS Score for SaaS? Making the Most of Your Net Promoter Score
A good NPS score for SaaS sits above the 40-41 industry average. Learn how NPS is calculated, what counts as good or bad, and how to run a survey.
General
How Can I Increase Product Activation Rates for My SaaS Business?
Product activation is the moment a new SaaS user first experiences your software. Learn how to define the activation point, measure the rate, and lift it.
Success Story
Why EasyDMARC Partnered With AnnounceKit for Seamless and Targeted In-App Communications
How EasyDMARC, a B2B cybersecurity SaaS, uses AnnounceKit to segment users by plan and ship real-time in-app product updates without email spam.
General
Best App Release Notes: Examples, Best Practices, and a Simple Template
See the best app release notes from Slack, Medium, Asana, and Netflix, the worst from Uber and Google Drive, plus best practices and what to include.
General
11 Customer Feedback Examples From Uber, Slack, Figma and Other Market Leaders
See how Uber, YouTube, Slack, Figma, Canva and PandaDoc collect customer feedback, where Notion and Loom fall short, and a checklist for acting on it.
Product Management
Product Success Metrics and KPIs: How to Define, Track, and Report Them
Product success metrics are the KPIs that show whether a product meets its revenue, engagement, and retention goals. See which to track, with formulas.
Customer Success
13 SaaS Onboarding Best Practices, a 5-Step Strategy, and an Editable Checklist
13 SaaS onboarding best practices, a 5-step onboarding strategy, an editable checklist, and the metrics that show whether new users reach value.
General
Product-Qualified Leads (PQLs): Definition, Examples and How to Identify Them
A product-qualified lead is a user who found value in your product through usage. See how PQLs differ from MQLs and SQLs, with examples and a playbook.
General
Grammarly Integration in AnnounceKit: Free of Charge on All Plans
AnnounceKit includes the premium Grammarly spelling and grammar checker inside the post editor, free on every plan, so announcements ship without typos.
General
Software Development Life Cycle (SDLC): A Stage-by-Stage Guide
A stage-by-stage guide to the software development life cycle: requirements, planning, design, coding, testing, integration, deployment, and maintenance.