We recently made some improvements to the error messaging for failed card and direct debit payments. Previously, a generic error message was displayed, making it difficult to understand why your client’s card/DD was failing.

You will start to see the below 4 error messages for failed payments in the shopping cart on the dashboard. 

1. The card has been declined. The client should contact their bank for more information - A card decline can be due to several reasons such as an expired card, incorrect pin, card not supported.
2. The card has insufficient funds to complete the transaction - In this instance the client should use an alternative payment method if possible. 
3. The client’s bank has declined the transaction - Payment authorization has been declined by the issuing bank. The client should use a different card or contact their bank.
4. The mandate has been cancelled or expired - The mandate is no longer live on the client’s account, it’s either been cancelled by the client or it has expired.